That’s A Wrap | 2020 Review

We made it! And when we say “we made it” we’re talking about the Active8 Software team, our wonderful clients, and essentially everyone who endured 2020. This year has tested our spirits, challenged us to keep moving forward, and if we are being completely honest has added a few gray hairs to our heads.

The year 2020 has brought with it a mountain of hardships to our beloved industry. And while we definitely had our moments of “REALLY? SERIOUSLY? REALLY!” we are proud of what we accomplished over the last twelve months.

Before we dive into the GOOD that came out of 2020, we want to take a minute to say how grateful we are to our clients for their continued support. It’s because of you that we had GOOD moments over the past year and are not only standing on firm ground ready for 2021, but we are also excited about the next year!

Self-Service Kiosk & Recurring Memberships

The beginning of 2020 started with not one but two HUGE launches. Many of you were able to “get handsy” with the Active8 Self-Service Kiosk at the 2019 International Association of Trampoline Parks (IATP) Conference and Trade Show. While our self-service kiosk was debuted at the 2019 IATP Conference, it was officially launched February 2020. In addition to the launch of our self-service kiosks, we also rolled out Recurring Memberships! This was an exciting release for Active8 Software and something we were very excited to offer our clients.

Dark Days Arrived

We closed out February with excitement, momentum, and BIG plans. As the family entertainment industry prepared for a huge spring break celebration the coronavirus pandemic decided to come out of the shadows. The world as we knew it came to an abrupt halt and unless you live on a planet not called Earth, you know the rest.

The phrase “When life gives you lemons, make lemonade” quickly came to our minds as we regrouped. Life had given everyone, especially those of us who operate within the family entertainment industry, several bushels of coconut sized lemons to deal with.

As we planned for what the future might hold, we took our lemons, talked to our clients, and made a decision that is responsible for most of the gray hairs we mentioned above. Active8 clients would have their monthly Active8 Software payments deferred until they could reopen their doors. This action wasn’t a “fix all” for our clients, but it was one way we attempted to ease the burden our clients were/are experiencing during an unprecedented time.

Making Some Lemonade

It’s safe to say that we all had a little extra time on our hands for a few months and we at Active8 used our time wisely. After a few months of hard work, we sent out a big release! The second quarter release was filled with a ton of new functionality for our clients, several big improvements, and minor tweaks to our software! We know you don’t have all day, so we’ve highlighted the key features of our Q2 release below.

  • Easy Wristband/Ticket Color Management
  • Barcode Scanning & In-store Add-ons
  • Improved Multi-Attraction Ticket Management
  • Facial Recognition Account Searching
  • AND MORE!

Keep on keeping on…

At this point we had made it halfway through 2020 and instead of letting up or taking a break, we pushed the gas pedal as far as it would go. The results of our big push paid off for our clients! The last six months of the year included more functionality like discount barcode scanning, text/email receipt options, multi-area ticket offsets, tickets that end with availability and more.

The most exciting and biggest release for the second half of the year was the addition of our Kitchen Management software. We focused on how to make managing the kitchen at your family entertainment center easier through the Active8 Software platform. Our new Kitchen Management system offers automation, text message alerts, party order management, and more. Check it out now!

That’s a wrap!

As 2020 comes to a close, we hope that you and yours have a wonderful holiday season. And if you would like additional details on the features and functionality we discussed today, please contact us. We’d love to talk about all the amazing benefits the Active8 Software platform can offer your entertainment center. Cheers!

Our Top Ten FAQ’s Answered!

You asked and we've answered! We've laid it all out and are excited to provide you with answers to our most frequently asked questions. Discover what everyone wants to know before they sign up or switch to Active8 Software now in this tell all reveal!

01. Why should I switch my software?

This is our favorite question to answer because we love our software and really love talking about our software. However, we understand that you don’t have all day, so we’ll try to be quick.

Why should you switch to Active8 Software. The answer to this question is a little awkward…Ready? Here we go…You don’t realize how bad your online booking process actually is for your customers. We know that’s a little harsh, but it’s true. Our online booking platform is modern, offers a user experience that your customers are comfortable navigating, and we don’t charge online booking fees! Zip. Zero. Nada. If that doesn’t make you schedule a demo right now…well, we can all be a little stubborn. Keep reading! We’re not ready to throw in the towel yet. 😉

What your staff isn't telling you…

Now that the “awkward topic” is out of the way, let’s talk about what your staff isn’t telling you. Are you ready? They are confused, frustrated, and it’s likely that they don’t like the software you’re currently using. The Active8 Software platform offers your extremely tech savvy staff a modern platform that doesn’t resemble MS-DOS. All kidding aside, we’ve created a software platform that’s easy to learn and use. When your staff can efficiently use your software customers have a faster check-in process and better experience at your venue.

Switch and SAVE!

You’re spending more money by not switching! We’ve already mentioned that our clients enjoy a robust online booking platform and zero online booking fees. While this is awesome and absolutely saves you money, it’s only one of the many ways we save your venue money from day one! We also have excellent credit card rates, offer four different pricing tiers designed to provide your venue with everything you need to run day-to-day operations, and a ton more that we would love to tell you about during the demo that you schedule with us!

Purpose-Built Software

Last, but definitely not least, our software was built by individuals with personal experience owning and operating trampoline parks. We’ve quite literally walked in your shoes and have developed a software that is purpose-built for your needs.

Other software providers modified their existing software to meet the needs of entertainment centers with an active focus. We built our software around the needs of our clients and have continued to innovate as the industry grew. Simply put, our software is better because it was built for your style of entertainment center, not modified to fit.

02. What’s it going to cost me?

The real question you want answered…how much? We understand why this question is important and promise that we will provide you with an answer. Before we get to that, we want you to think about how much you’re currently paying for software. Have that number ready? Good. Because we are excited to say you’ll likely pay roughly the same for our all-in-one, cloud-based, software platform. Admit it…you thought we were going to say some outrageous number that exceeded your annual nacho cheese budget didn’t you!

Now that we’ve broken the ice on the “money” topic let’s continue the conversation and talk about the upfront software fees. We don’t have any. All software fees are charged monthly. That was an easy one! What else have you got?

Active8 Software Starts at $249 Per Month for Small Venues

We know what you’re thinking. No upfront software fees. No online booking fees. An easy to use cloud based platform that my staff will love using. It’s almost too good to be true. Hold on to your hat! We have at least one more doozie for you. Our software pricing starts as low as $249 per month. And you thought we were kidding when we said we weren’t going to exceed your annual nacho cheese budget! With savings like these you can add that slushy machine you’ve been dreaming about to your list of items to purchase next month.

In all fairness, we want to clarify that our Essentials plan starts at $249 per month and is ideal for small venues with fewer software needs. Plans for larger venues that wish to take advantage of everything the Active8 Software platform offers start at $600 per month.

03. Can your software help make me more money?

The short answer is…Yes!

Saving money on software is great, but making more money is even better. Which is why we offer features like recurring memberships or what we like to call the HOLY GRAIL OF ALL REVENUE! Our recurring memberships feature comes with automated billing, notifies you when your customers card is declined, and is customizable. This is one of the many features our software offers that increases revenue!

04. Do I have to buy all new equipment?

To answer this question, we first must ask you a question. Is your equipment from a time when MySpace was the “coolest” social media platform available? If your answer to this question is no, then it’s highly likely that the equipment you have will work great with our software.

If you think that your software may be the same age as MySpace or were just curious to know how long ago MySpace was actually “cool” the answer to that question is 2007. Yeah 13 years ago we were all designing our own MySpace pages and listening to Fergie sing “Big Girls Don’t Cry” on our iPods. Oh the memories.

05. What about my guest’s experience?

Guests can easily manage their entire account online from any smart device. This means that they don’t need to call in to book parties, add waivers to their account, or update their membership payments. It makes their entire experience better. Think your entertainment center can live without online booking and convenient access that your customers use every day? Check out our Is it time for a change? post to learn more about why you simply can't live without online booking.

06. What about support, is it any good?

Our support staff are real live people based at our home office in Dallas, Texas. Everyone on our support team is just as passionate about our software as we are and are available to assist our clients 7 days a week. We treat you like a partner in the industry and that starts with you being able to get in touch with us.

07. How long have you been around and who uses your software?

As a group we’ve been in the industry in various aspects for over 15 years, but Active8 Software has been around for nearly 5 years. 

Our group is comprised of industry experts that have not only been involved in the trampoline park industry for more than 15 years, they have also helped develop standards, served on the IATP board, and helped grow the industry to what it is today. The knowledge our group has about the family entertainment industry led us to start Active8 Software in 2016. We discovered that while there were point of sale options available to trampoline parks and similar adventure centers that there really wasn’t anything purpose built for the industry. And the rest is history! Our purpose-built software was built by family entertainment center experts for entertainment centers with an active focus, like trampoline parks, indoor play centers, and adventure centers.

We’re going to name-drop for a minute…

Are you asking us to “name, names”…because we will! Altitude Trampoline Park, Zava Zone Adventure Parks, and Just Jump Trampoline Park are a few of our “big name” clients. While we love our “big name” clients we are also equally committed to our independent clients. We treat all of our clients with the same dedication and passion regardless of the size of their venue or number of parks they have on our system. Everyone from mom and pop shops to large franchises, are equally loved by our team. We work hard to ensure they have everything required to run their entertainment venue efficiently.

08. What about the future? Are you adding more features?

All successful software companies are required to constantly innovate and improve their software to meet the ever-changing needs of their clients. Software companies that serve family entertainment centers…you know like us…are required to provide clients with what they need before they know they want it! It’s almost like predicting the future. Our team looks at what’s going on with technology across all industries and then works to bring the latest innovations like self-service kiosks with facial recognition, kitchen management that sends a text message to your guests phones when orders are ready for pickup, and more!

09. What’s the catch? Where are the added fees?

You’re skeptical. We get it. If life has taught us anything it’s that if something sounds too good to be true, it usually is in fact “too good”. Here’s the deal. There isn’t a catch! Scouts honor…and as a former scout I take scouts honor seriously! Everything we’ve described from our tiered pricing program that offers only the software features your entertainment center needs to a dedicated support team that’s available when you need them, and even the facial recognition part is all true!

Beyond our tiered pricing, there is only a small fee for the optional facial recognition and text messaging features. These fees are on a per-transaction basis, as the phone companies charge to send text messages. These fees are minimal but well worth it.

10. How long is it going to take to switch? How do I get Started?

We’ve set up a new customer in under a week, but we usually recommend taking a little more time than that…

We saved our second favorite question for last. How long or how painful is the switching process. We’ll be honest with you here…well we’ve been honest this entire time, but here we’re really going to get to the point. Switching from your current platform to Active8 Software can take less than a week. Impressive right!

While we can absolutely get you set up and completely switched to our platform in less than a week, we don’t want to make anything but a stellar first impression with our new clients. This is why we usually take a little extra time to make sure that all of your parties, tickets, and employees are properly set up before we hand over the reins.

The conversion process usually takes one hour start to finish, but we are only able to complete this process on Saturday’s at 2:00 CST… KIDDING! Horrible joke. We apologize. Converting does actually take about an hour. It is completed at the absolute best time for your venue, when you’re not open to the public. Whew! We thought we lost you there for a second. Glad to see that you’re still reading.

If you’ve made it this far, you must be ready to book a demo with us!

Before we let you go, we want to give our friends at FunSpot a shot out and thank them for allowing us the opportunity to talk with them about our top ten frequently asked questions on their Tuesday Townhall.

Is it time for a change?

A good routine is like a cup of warm coffee and fifteen minutes of quiet time before the day begins. It offers us a comfort that calms our nerves and provides us with the confidence required to take on the challenges of the day. A disruption or change in our routine is almost never welcomed and is usually avoided. The aversion to changing our routine often results in us getting comfortable with a routine and sticking with systems that work, but don’t really meet our needs…Even when there are more efficient alternatives available.

How do you know when it’s time to modify your routine or make changes to improve your systems? While we can’t provide advice on how to improve your kid’s bedtime routine. We can help you decide if it’s time to switch to a new software platform that better accommodates the needs of your entertainment center.

Convenience is Key

Step one on deciding if its time to make a change is to identify what’s important to the success of your entertainment center. The easy answer is customers. They are key to the success of your trampoline park or indoor play center and are therefore the primary focus on the “what’s important” list. Everything you do is aimed at ensuring your customers leave your venue happy and excited to come back again.

Now that we’ve identified the obvious, you wouldn’t have a thriving family entertainment center if you didn’t have a loyal customer base, it’s time to determine what’s important to them. In today’s modern age, convenience is especially important to consumers and what’s more convenient than cell phones. Let’s face the facts here, leaving home without our cell phone is equivalent to leaving our right hand there as well. While it’s technically possible, we don’t recommend it. 😉

The fact that we won’t leave the house without our cell phones makes it easy to connect the dots that we prefer using our phones to complete tasks…like purchasing tickets online! A seamless online platform that is easy for your customers to navigate is a convenience they want and frankly one that you shouldn’t ignore.

Our online booking system is easy to use and when your customers book online, they are able to check-in faster when they arrive at your venue. Easy online booking improves your customer’s experience by allowing them to purchase tickets to your venue on their phones. Online booking also helps ensure that your guests get to the fun faster with an expedited online check-in process once they arrive.

Ready to hear why YOU as an entertainment center owner should be excited about the Active8 Software online booking platform…ZERO Online Booking Fees! Yeah. You read that correctly. We don’t take a cut of every online ticket sale and allow you to offer your customers an easy online booking solution that improves the customer experience!

We've Got You Covered

We’ve identified that ensuring your customers are able to easily purchase tickets to your venue is the first step in achieving the “That was awesome! Can we come back again!” goal that entertainment center owners hope to hear as each guest leaves their adventure center.

While we are confident that our online booking platform is the best in the business, we also recognize that the ticket purchase is the first step in the customer journey. Which is why we want to assure you that we’ve got you covered.

The Active8 Software platform was built for entertainment centers with an active focus, like trampoline parks, inflatable parks, indoor play centers, and ninja academies. While our easy to use online booking system and zero booking fees are awesome features, it may not be enough to entice a change in your routine. Which is why we must tell you the truth. We genuinely hope you’ve enjoyed reading this post, and while we love writing about our cloud-based point of sale software system, we love talking about it more. So, book a demo now! After all you’ve made it to the end of the post, you might as well see what else we have to offer.

Can’t Touch This…

We’ve essentially applied hand sanitizer and disinfectant to every surface imaginable recently. Disinfectant wipes are a rare and coveted commodity and safety is on the minds of everyone who ventures outside their house right now.

Keeping your guests and staff not only safe, but confident that you’re doing everything you can to protect them is more important today that it ever has been. Which is why we’ve come up with five ways to instill confidence in your guests as they enter your venue…and it doesn’t require disinfectant.

#1 Easy Online Booking

Make social distancing easy with online booking! It’s convenient for your guests and it reduces contact between guests and staff. The best part is that Active8 Software clients pay ZERO online booking fees. You read that right! ZIP, ZERO, ZILCH, NADA!

#2 Industries BEST Online Check-In

Our online check-in process is the BEST in the industry! You’re probably thinking…of course you think it’s the best and while we may be a little biased at times, we’re telling the truth here. Scouts honor! The Active8 Software system is fast, online booking is seamlessly integrated into our system, and your customers have the option to check-in with a barcode when they arrive, further minimizing contact with employees!

#3 Touchless Payments

If your guests are like most consumers with a smart phone, they preferred touchless payments like Apple Pay, Google Pay, and Credit Card Tap before it was the “cool thing to do”. Our software comes standard with touchless payment options that can be utilized to purchase tickets, concessions, or merchandise in-store.

#4 Cashless Concessions

Three words that are going to change the way your trampoline park operates. CARD. ON. FILE. This feature is a game changer that allows parents to send their kids to your entertainment center without cash! Instead of sending the kids with cash or their debit card, parents can store a card on file that their kids can use while at your venue. The best way to think of this is like a bar tab. The parents set up the card with your staff, the kids state the name on the card when they’re ready for a snack and BAM! the purchase is complete!

#5 Recurring Memberships

Recurring memberships are the holy grail of all revenue! They are not only an exceptional way to increase consistent revenue at your indoor play center or trampoline park. Memberships also allow members to enjoy your park with minimal staff interaction!

#6 Facial Recognition

We know that we promised five tips, but we couldn’t help ourselves. Consider it a bonus for getting to the end of this post!

Self-service kiosks were quickly becoming the preferred option for many consumers before they were practically bathing in disinfectant daily. Now they are a requirement that help guests socially distance at your venue. Our kiosks offer an abundance of features like ticket purchase, birthday party check-in, ticket assignment, waivers, memberships, digital ticket scanning, special event check-in, and FACIAL RECOGNITION. That’s right! While everyone else has promised facial recognition, we’ve delivered!

Ready to Get Started?

We’re eager to speak with you about our point of sale software and can’t wait to learn about your needs. Contact us today to learn more or book a demo now!

Altitude Trampoline Park First to Receive Active8 Software Kiosk

A new cutting-edge self-service kiosk is now available to guests at Altitude Trampoline Park – Richardson.

Active8 Software recently completed the installation of two fully automated self-service kiosks at Altitude Trampoline Park in Richardson, Texas.

The kiosks at the Richardson trampoline park allow park guests to purchase tickets, check-in for online bookings and birthday parties, verify or sign waivers and more. They also offer modern technologies including facial recognition, digital ticket scanning and a Fast Scan feature that allows users to auto populate waiver fields by scanning their driver’s license.

Greg Spittle, Active8 Software CEO, commented that the kiosks are designed to provide entertainment center operators with an automated self-service option that guests are becoming more accustomed to using every day. He stated, “Our kiosks are the only fully automated self-service option available to trampoline parks and similar entertainment centers. They aim to improve the guest experience by reducing wait times and will help to reduce staff costs without sacrificing customer satisfaction.”

In addition to offering an easy to use customer interface, Active8 Software can customize the kiosk to compliment any company’s branding. The steel casing of the kiosk can be powder coated in almost any color and logos can be adhered to the front of the kiosk or even laser cut into the steel and back-lit.

“Entertainment venues are focusing on graphics and branding now more than ever. That’s why we designed a self-service kiosk that meets our customer’s needs from a software standpoint, while giving them the ability to customize their kiosk.” Greg explained.

Additional information on the Active8 Software Kiosk can be found on their website or by calling 888-500-2618.

Holiday Gift Card Tips for 2019

Ready or not gift giving season has arrived! Toy stores have released this year’s most coveted toys, Black Friday mailers have been circulated, gift card specials have been announced and limited time offers with discount codes that can be redeemed online are hitting email inboxes.

The good news is that it’s not too late! You can still capture your share of the holiday spending craze. Here are some tips on how to boost your gift card sales this holiday season.

The Power of Gift Cards

It’s no surprise that gift cards are on everyone’s holiday wish list. In fact, the National Retail Federation reported that consumers spent a whopping $23.6 billion on gift cards during the holiday season last year, with an average purchase of $40 per card. Adults aren’t the only ones receiving gift cards. A separate survey on gift cards reported that 80% of respondents said that they would likely buy at least one gift card for a child.

Online & In-Store

We’ve identified that gift cards are an excellent way to boost holiday sales. Now, let’s talk about how you capture your share of the gift card purchase this holiday season. Step number one is promoting your gift card specials on your website, through email and social media campaigns, and of course in-store!

  • In-Store Gift Cards: Train your staff to speak with each customer that comes in about your gift card specials. Incentivize your team to promote gift card sales by rewarding them for reaching their sales goals. The reward could be anything from buying lunch for the top three sellers to allowing your team to wear their favorite ugly sweater to work one day during the holiday season.
  • Online or eGift Cards: Utilize your website and social media pages to promote eGift cards that can be purchased through your website. Your customers will appreciate the convenience of the online purchase and with our modern interface they will be able to complete their eGift card purchase in three easy steps.

Run a Gift Card Promotion

Consumers love a good deal. Even the slightest discount on a gift card can make the purchase more appealing to potential buyers. One way to make a gift card purchase more appealing is to present your customers with a limited time offer that rewards them for purchasing a gift card at your venue. For example, you can run a promotion that provides $5 off for every $25 in gift card value. Just remember to advertise that the promotion is only good through the 2019 holiday season.

Reward Your Current Customers

The last holiday promotion is ideal for thanking your loyal customers. The week before Christmas run a thank you promotion. This could be as simple as providing each customer that visits your venue during that week a discount code, they can use online to purchase jump or play time in the new year.

Numbers Don’t Lie

Regardless of the promotion you choose to run, it’s imperative that you do a deep dive into the analytics of the campaign once it’s concluded. This will not only help you understand if it was a success or not, it will also help you decipher what promotions you might want to employ throughout the new year.

The Bottom Line

Increasing sales at your entertainment center during the holiday season can really pay off and getting started isn’t as hard as you may have thought. If you’d like to know more about how Active8 Software approaches discount codes, in-store gift cards sales, eGift card sales and reporting, please visit our site. If you would like to see the Active8 Software system in action, call us at 888-500-2618 to schedule a demo.

 

Active8 Wins 2019 IATP Exhibitor of The Year Award

Active8 Software, a cloud based software solution purpose built for family entertainment centers, is celebrating a successful IATP Conference and Trade Show, after launching their new self-service kiosk and accepting an award.

Active8 Software officially launched their fully integrated self-service kiosk at the International Association of Trampoline Parks (IATP) Conference and Trade Show in New Orleans, Louisiana.

In addition to a busy conference, the company was welcomed with an overwhelmingly positive response from conference attendees who were some of the first to try the kiosk in-person at the event. Active8 CEO, Greg Spittle, commented that the response from IATP attendees and fellow exhibitors was excellent. “We were blown away by all of the positive feedback we received at the IATP conference. It was great to see how much everyone loved our new kiosk and other advancements we made to our software system over the past year.”

Automating More Than Ticket Sales

The Active8 kiosk allows entertainment center guests to purchase tickets a self-service station. It also ensures that customers can sign and verify waivers, purchase memberships and season passes, check-in for birthday parties, and even prompts guests to add additional items like food and beverage to their purchase.

Innovative technologies including facial recognition and an ID scan feature called, Fast-Scan, expedite the check-in process for guests who choose to use those “opt-in” features. The Fast-Scan feature auto populates waiver fields by scanning the guests’ data from their driver’s license. Guest are also able to sign in using facial recognition.

Active8 Awarded 2019 IATP Exhibitor of The Year

The Active8 Software team also enjoyed some recognition at the 2019 IATP Awards Banquet, where the company was presented with the IATP Exhibitor of The Year Award. This award is granted to the exhibitor that showcases an exceptional presence at the conference and receives the most votes from conference attendees and fellow exhibitors at the show.

Greg expressed his gratitude at the IATP Awards Banquet and stated, “We are honored to have received the Exhibitor of The Year Award. It’s awesome to be part of an industry that recognizes innovative concepts. We also would like to extend our gratitude to everyone who stopped by the booth and our current customers. Our goal is to provide our clients with innovative solutions that help them better serve their customers.”

Active8 Announces Self-Service Kiosk

Active8 Software, a leading point of sale service provider for trampoline parks and similar entertainment centers, announces the release of their new self-service kiosk.

 Active8 Software has announced the release of their new self-service kiosk. The software company, located in the Dallas-Fort Worth Metroplex, stated that the kiosk is set to hit the market later this year and will be the first fully functional kiosk available to trampoline parks and similar family entertainment centers.

A rise in self-service processes across all consumer industries led the point of sale software company to develop a kiosk that would allow guests at entertainment centers, like trampoline parks, Ninja Warrior gyms and climbing gyms, to complete waivers, purchase tickets and even check-in at birthday parties.

Active8 Self-Service Kiosk Promises to Exceed Expectations

The CEO of Active8 Software, Greg Spittle, commented that similar kiosks currently available to the family entertainment industry haven't lived up to the expectations of entertainment center operators and their customers. He explained that the Active8 self-service kiosk will provide a balance between the automation that entertainment center operators want, while at the same time ensuring that the venues customers are receiving an excellent end-user experience.

“Our kiosk is designed as an all-in-one solution that completes the entire workflow.” Greg went on to say, “We not only automated ticket purchasing and ticket assignments, but we also added a seamless birthday party check-in process that can be completed by the guest at the kiosk.”

Check-in Birthday Parties On the Active8 Kiosk

Greg explained that birthday parties account for up to 50% of weekend traffic at family entertainment centers and that automating birthday party check-ins is key to helping venues reduce wait time and improve customer satisfaction on their busiest days.

Anyone interested in learning more about the new Active8 self-service kiosk can call 888-500-2618.

See the Kiosk Live at the IATP Conference & Trade Show

Active8 will also have a live demonstration of their new self-service kiosk at the International Association of Trampoline Parks (IATP) Conference & Trade Show, September 23-25, 2019, in New Orleans, Louisiana.

How Trampoline Parks Can Benefit from Digital Waivers

One of the biggest causes of clutter and disorganization is paper. Yes, you can be disorganized in the digital world, too, but it’s a lot harder.

GET IN THE NOW

When you need to track down a form, or update a customer’s information, you know you need to be working in the digital age. But, did you know that one of the best ways you can bring your trampoline park point of sale software into the future is with the implementation of digital waivers?

SEARCHABLE

First, it’s so much easier to find what you’re looking for when you can use the “search” function on your computer. Think of it as a fairy godmother, summoning the paperwork you need, right to your screen. With paper, you’re on your own. And your filing system may be great, but it will take up room.

REMINDERS

Your paper filing system isn’t smart, in any modern use of the word. It may be streamlined and alphabetized, but that’s about it. And, it won’t remind you when you need to get waivers re-signed. Digital waivers can allow you to be notified when it’s time to be updated, while papers just rest in their little manila folders.

CUSTOMER SERVICE

Not only do digital waivers make life easier for you and your trampoline park employees, they also make your customers so much happier. With technology, digital waivers can be linked to each customer, ensuring that every customer is covered. It also ensures that customers can check in, pay, and get to having fun even faster. And when your customers are having fun, you know they’re thinking about coming back already.

Do you need to update your trampoline park software?  Give us a call at 1 (888) 500-2618 to book a demo and learn all about what we can help you do.

Three Reasons You Need Email Marketing

As *super savvy business people* we like to keep up on what’s going on in the world. But, even more specifically, we know how important it is to understand how the world affects our business. When it comes to sales and marketing, so many things have changed in the last few years. Newspapers all over the country have shuttered, and social media has taken the place of how to get the word out. Even throughout the world, social media and the internet have created an almost-instantaneous way of connecting with people. But, even in just the last year or so, social media has been experiencing changes and growing pains. Instead of organic reach (where every fan could see your posts and your events) big companies are starting to utilize algorithms to select what people see. So, your fans may not see what you’re doing, like ever. How can you use this information to your advantage? Keep reading.

YOU OWN IT

Essentially, you own your email list. You can email your customers every day, or not for another six months. It’s all up to you. If you change your mind and want to use another email platform, you can transfer your email list to another service, no problem. Social media doesn’t work that way. You don’t own the platform, or even access to the people who follow you. Understanding that social media is something you’re borrowing is key. Use social, but don’t put all your eggs in one basket.

NO ALGORITHM

If you have a list of customers, you can reach them from now until forever. With social? Not so much. So many people experienced crashes in engagement when Facebook (and then Instagram) incorporated and updated algorithms that control what people see in their feeds. Even worse? It’s not always so easy to understand what the algorithm wants from you. Now you have to serve your clients AND a tight-lipped app. Taking the time to crack the algorithm can hurt your business while you’re figuring it out. And, those social media sites could literally disappear one day, leaving you with no way to reach your customers.

PEOPLE OPEN THEIR EMAILS

If someone gives you their email address, it means so much more than a social media follow. Consider what it would take to give a company a social media follow. Probably not much. But, you likely would weigh the decision to give out your email address a bit more heavily. So, not only are people more likely to see when you’re having a special or offering a sale, they’re actually more likely to WANT that content. You’re providing useful content and information for them, and they’re providing great feedback that you’re providing what they want. That’s a win-win in our business book.

If you want to learn more about how to make your trampoline park a success in 2019, we’re here to help. Get in touch with us today to schedule a demo.

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