Trampoline Park Memberships & Summer Love

We LOVE summertime and as a trampoline park owner you should too! What’s not to love? Backyard bar-b-ques, beach vacations, sunny days, and an abundance of time to make new memories…at trampoline and adventure parks! Ahh…We’ve got your attention now.

Opportunity is knocking and the time to act is now! Parents have already started wondering what they will do to break the boredom cycle that seems to start the second week of June. Obviously, your family entertainment center is an answer to every parents’ dilemma, but how do you keep guests coming back all summer long? EASY! Memberships!

We like to think of memberships as the holy grail of all revenue for trampoline parks and adventure venues. Before we go into why we LOVE memberships, we want to address some common concerns we often hear about memberships.

Membership Roadblock #1

Recurring Charges – The fact that memberships offer your adventure park recurring revenue is not a concern. However, remembering to charge your guests for their membership pass each month is a time-consuming mess. At least that’s the case with other software systems! Active8 Software automatically charges members for their pass every month!

Membership Roadblock #2

Expiration Dates & Card Declines – How will I know if a member’s card expires or gets declined? Easy! Our software system alerts you and puts the membership on hold.  What else have you got?

Membership Roadblock #3

Time Consuming Set Up – While this may be the case with some software systems, with Active8 Software setting up a membership is easy! In fact, your customers can purchase memberships in-store or online. And if you ever run into any issues, our customer support team is here to help SEVEN DAYS A WEEK!

Let’s Talk Membership LOVE

Now that we’ve demonstrated how Active8 Software has overcome common issues with memberships, it’s time to discuss why we LOVE memberships.

Recurring Revenue – This one was mentioned above, but it’s such an important one that we had to highlight it again! Memberships provide your trampoline and adventure park with consistent revenue each month! This makes forecasting and managing cash flow much easier.

Repeat Visits & Customer Loyalty – Most guests who purchase a membership have visited your adventure park in the past. They enjoyed themselves so much that they’ve made the decision to join your membership program. Or simply put they’ve jumped from an occasional customer to a loyal customer who plans on visiting your venue multiple times!

Up Sell Opportunities – Active fun like jumping on a trampoline, climbing your extreme wall challenge, and conquering the ninja course is sure to work up an appetite. This means that guests who are now loyal because they purchased a membership, will spend money at your café! That’s right you’re collecting a recurring monthly payment from the guest and they purchase a soda and snack while they’re at your venue! We weren’t kidding when we said memberships were the holy grail of all revenue!

Let’s Get This Party Started!

Ready to switch? Not yet convinced and have questions? Either way we’re excited to speak with you! Please contact us to learn more about adding Active8 Software to your trampoline park, adventure park or indoor play center.

Book a demo today!

Re-Opening Your Trampoline Park

The time has finally come! You’re in the process of re-opening your family entertainment center after the pandemic closure. As you physically jump up and down with excitement a little bit of concern creeps into your happiness. Unfortunately, trampoline parks and other active entertainment centers are not returning to “business as usual.” You may be wondering what to expect as you prepare to re-open your venue.

Active8 Software is purpose-built for active entertainment centers. Our cloud-based software is designed and operated by individuals who have extensive experience in the trampoline and adventure park industry. While we know that you obviously value our opinion…I mean you trust us enough to have made it this far into our post.😊 We wanted to share real-world advice from owners who live the trampoline park life every day! So, we reached out to our wonderful clients for help!

Our Experts

Introducing our wonderful clients, who took time to share their post pandemic closure trampoline park re-opening experience…say that three times fast! 😉

First up is Daniel at House of Air Trampoline Park Crowley. Daniel is the owner/operator of House of Air Trampoline & Ninja Park, located in Crowley, Texas. Being that Texas was one of the first states to allow trampoline parks and similar active entertainment centers to re-open, Daniel has opened the longest.

Our next respondent is Tye with Altitude Trampoline Park Grand Rapids. Tye is the owner/franchisee of Altitude Trampoline Park Grand Rapids. His trampoline park in Grand Rapids, Michigan has been opened for a few months.

Welcoming Guests Back

As a family entertainment center veteran, you have a plethora of experience ensuring that your guests have an excellent time at your venue. At least you have experience in a pre-pandemic world. Don’t fret! Daniel and Tye shared that while some things have changed, many things have remained the same! We’ll start off with the easy stuff and go over what remained the same for our experts.

Our trampoline park owners reported that guests are still excited to be at their venue and out of the house. They also reported that guests are revisiting their venues at the same rate as pre-pandemic visits. Lastly, each of our aficionados stated that Birthday parties and events are still popular and that they are booking parties!

birthday-party-fun

Social Distancing at Your Trampoline Park

Now that we’ve covered what’s remained the same at adventure parks, let’s move on to what has changed. And more importantly, how you can prepare for your grand re-opening.

Social distancing, sanitizing, face coverings, and enhanced cleaning practices have become a standard practice in everyday life. Trampoline parks are no exception to these standards. The question is how do you encourage social distancing at an active entertainment center?

Our re-opening experts answered that they have utilized a variety of new protocols to encourage social distancing and reduce touch points. Tye explained that they use stickers in place of wristbands to track jump time. Tye went on to say that they also installed plexiglass dividers to provide a barrier between staff and guests at the check-in area. The Altitude Grand Rapids team also requests that guests slide/tap their credit cards themselves. Daniel commented that House of Air also implemented several social distancing protocols at his adventure park. He went on to say that utilizing QR codes for all waivers has been a game changer at his entertainment center.

In addition to the above-mentioned protocols, both Daniel and Tye commented that they encourage guests to book online before arriving at their parks. In fact, both trampoline parks have seen an increase in online booking since re-opening! Just in case you were wondering…Active8 Software offers an easy-to-use online booking platform. Park guests love the easy to use online process and our clients really enjoy the fact that we don’t charge online booking fees…EVER! 😉

We’re Open!

You’ve received the green light to re-open! The staff has been educated on new cleaning procedures, how to encourage social distancing, and other necessary protocols. You reminisce about the initial grand opening of your family entertainment center and how excited you were to finally open your doors. While you recognize that it won’t be exactly the same, you’re still elated to have guests at your venue again. And you should be! This is an exciting time! Before you can welcome guests back to your venue, you must ensure that they feel comfortable coming back to your adventure park. Which brings us to the big question. How do you encourage guests to return?

We’ve got you covered….or at least our lovely clients have provided some excellent guidance. Here’s what Daniel and Tye suggested when we asked them, how they enticed their customers to visit their re-opened trampoline parks. The first suggestions were to offer discounts on jump time, limited time promotions, and membership discounts.

Next up was clean, clean, and clean some more. Each of our experts stated that it’s important for you to educate your guests on your updated cleaning standards. Tye and the team at Altitude Trampoline Park have their cleaning standards displayed prominently on their website. Daniel and his team at House of Air Trampoline Park stressed the importance of having the staff actively cleaning when guests are enjoying the park. And both of our experts continue to utilize social media to educate customers on their cleaning practices.

Top Tips!

We asked our respondents to share top tips that they would like to pass along to their fellow family entertainment center operators. Both of our park owners mentioned the importance of excellent customer service. In fact, Daniel at House of Air stated, “Customer service is more important now than ever!”. Daniel went on to reinforce the importance of active cleaning throughout jump time and stated that visible cleaning goes a long way in making guests feel comfortable.

Tye at Altitude Trampoline Parks also expressed the need for excellent customers service. Tye explained that showing empathy during these difficult times is an essential part of customer service that they’ve had to navigate since re-opening. He went on to explain that guests at his park will often voice their opinions on political topics, like mask wearing. Tye stated that the key is to keep your response to any political  comment neutral. One example he provided was to respond with “I know, this whole mess has been a real challenge. We can’t wait for it to be over.”

Stay Safe & Jump On!

Navigating difficult times is easier when you have others who have walked the path you're traveling. Which is why it's only fitting to give our two experts a huge thank you for their input and help! We are grateful to be a part of an industry that is filled with individuals who consistently lend a helping hand.

The Active8 Software team is always looking for ways to connect with our clients. We strive to listen to what’s going on at the park level and improve our software to accommodate changes. Having clients like Tye and Daniel that are willing to share experiences helps us all find a path to success!

Want to explore everything Active8 Software has to offer? Book a demo now!

What Have You Accomplished This Year?

Quick Question. What have you accomplished this year? You think we’re kidding. Nope! We’re 100% serious when we ask what you’ve accomplished this year. And yes, we realize that it is only January. 😊

If you’re like pretty much everyone we know, you took a deep breath as the new year began and felt a wave of relaxation pass over you. It was almost as good as sitting on the beach with your favorite beverage listening to the waves crash on the shore. At least that’s how we felt as the clock struck midnight and a year that change how we live our lives forever ended…aka 2020.

The last year taught us many valuable lessons: always have a healthy supply of toilet paper on hand and when in short supply disinfectant wipes are worth their weight in gold. 😉 It also taught us that being prepared for whatever the universe decides to throw at us is just as important as enjoying the little things. Like taking your kids to their favorite family entertainment center on a Saturday afternoon. As we slide into a new year, we have to ask…are you ready?

Ready or Not!

The answer to this question is easy…YES! We are ready to hear a roar of laughter coming from party rooms filled with excited kids. We are ready to hear kids yell as loud as they can “I made it!” when they reach the top of the climbing wall. WE ARE ALL READY…but is your software ready? Our lives and the way we live them have been changed forever. Can your software deliver the customer experience your guests now expect?

It’s 2021 and expectations have changed

In the past…you know the year 2019…purchasing online was convenient. Well, we aren’t in 2019 anymore Toto and purchasing EVERYTHING online is now more than just convenient or preferred. It is how we have purchased everything from groceries to Christmas gifts for the last several months. Which means that offering an EASY TO USE online booking process for your trampoline park or indoor play center is more essential now, than it has ever been before.

We won’t go into a ton of details about how amazing, easy to use, and modern the online booking platform is with Active8 Software. We’ll just leave this review about Active8 Software here and let one of our clients, Erick, do the talking…

“I often have guests that have already filled out waivers, bought tickets and checked themselves in all on their own, before stepping into the park. It brings me great satisfaction because it lets me know the system works and it makes my job as on operator a lot easier.”

– Erick P.
Entertainment Center Owner

Now we know that we said we wouldn’t go into detail…but we can’t help ourselves and have to mention one fact about our online booking. Our clients NEVER pay online booking fees! ZIP. ZERO. ZILCH. Whew! We feel much better now.

Take action…Now!

We’ve caught our breath. We’ve made our plans. It’s time to put your 2021 plan into action. If your plan doesn’t include evaluating a new software solution for your family entertainment center, it should. Schedule a demo with our team today to learn how Active8 Software is ready to help our customers succeed in 2021….and beyond.

Still not convinced.

Don’t take our word for it take theirs! Read all reviews about Active8 Software here.

That’s A Wrap | 2020 Review

We made it! And when we say “we made it” we’re talking about the Active8 Software team, our wonderful clients, and essentially everyone who endured 2020. This year has tested our spirits, challenged us to keep moving forward, and if we are being completely honest has added a few gray hairs to our heads.

The year 2020 has brought with it a mountain of hardships to our beloved industry. And while we definitely had our moments of “REALLY? SERIOUSLY? REALLY!” we are proud of what we accomplished over the last twelve months.

Before we dive into the GOOD that came out of 2020, we want to take a minute to say how grateful we are to our clients for their continued support. It’s because of you that we had GOOD moments over the past year and are not only standing on firm ground ready for 2021, but we are also excited about the next year!

Self-Service Kiosk & Recurring Memberships

The beginning of 2020 started with not one but two HUGE launches. Many of you were able to “get handsy” with the Active8 Self-Service Kiosk at the 2019 International Association of Trampoline Parks (IATP) Conference and Trade Show. While our self-service kiosk was debuted at the 2019 IATP Conference, it was officially launched February 2020. In addition to the launch of our self-service kiosks, we also rolled out Recurring Memberships! This was an exciting release for Active8 Software and something we were very excited to offer our clients.

Dark Days Arrived

We closed out February with excitement, momentum, and BIG plans. As the family entertainment industry prepared for a huge spring break celebration the coronavirus pandemic decided to come out of the shadows. The world as we knew it came to an abrupt halt and unless you live on a planet not called Earth, you know the rest.

The phrase “When life gives you lemons, make lemonade” quickly came to our minds as we regrouped. Life had given everyone, especially those of us who operate within the family entertainment industry, several bushels of coconut sized lemons to deal with.

As we planned for what the future might hold, we took our lemons, talked to our clients, and made a decision that is responsible for most of the gray hairs we mentioned above. Active8 clients would have their monthly Active8 Software payments deferred until they could reopen their doors. This action wasn’t a “fix all” for our clients, but it was one way we attempted to ease the burden our clients were/are experiencing during an unprecedented time.

Making Some Lemonade

It’s safe to say that we all had a little extra time on our hands for a few months and we at Active8 used our time wisely. After a few months of hard work, we sent out a big release! The second quarter release was filled with a ton of new functionality for our clients, several big improvements, and minor tweaks to our software! We know you don’t have all day, so we’ve highlighted the key features of our Q2 release below.

  • Easy Wristband/Ticket Color Management
  • Barcode Scanning & In-store Add-ons
  • Improved Multi-Attraction Ticket Management
  • Facial Recognition Account Searching
  • AND MORE!

Keep on keeping on…

At this point we had made it halfway through 2020 and instead of letting up or taking a break, we pushed the gas pedal as far as it would go. The results of our big push paid off for our clients! The last six months of the year included more functionality like discount barcode scanning, text/email receipt options, multi-area ticket offsets, tickets that end with availability and more.

The most exciting and biggest release for the second half of the year was the addition of our Kitchen Management software. We focused on how to make managing the kitchen at your family entertainment center easier through the Active8 Software platform. Our new Kitchen Management system offers automation, text message alerts, party order management, and more. Check it out now!

That’s a wrap!

As 2020 comes to a close, we hope that you and yours have a wonderful holiday season. And if you would like additional details on the features and functionality we discussed today, please contact us. We’d love to talk about all the amazing benefits the Active8 Software platform can offer your entertainment center. Cheers!

Our Top Ten FAQ’s Answered!

You asked and we've answered! We've laid it all out and are excited to provide you with answers to our most frequently asked questions. Discover what everyone wants to know before they sign up or switch to Active8 Software now in this tell all reveal!

01. Why should I switch my software?

This is our favorite question to answer because we love our software and really love talking about our software. However, we understand that you don’t have all day, so we’ll try to be quick.

Why should you switch to Active8 Software. The answer to this question is a little awkward…Ready? Here we go…You don’t realize how bad your online booking process actually is for your customers. We know that’s a little harsh, but it’s true. Our online booking platform is modern, offers a user experience that your customers are comfortable navigating, and we don’t charge online booking fees! Zip. Zero. Nada. If that doesn’t make you schedule a demo right now…well, we can all be a little stubborn. Keep reading! We’re not ready to throw in the towel yet. 😉

What your staff isn't telling you…

Now that the “awkward topic” is out of the way, let’s talk about what your staff isn’t telling you. Are you ready? They are confused, frustrated, and it’s likely that they don’t like the software you’re currently using. The Active8 Software platform offers your extremely tech savvy staff a modern platform that doesn’t resemble MS-DOS. All kidding aside, we’ve created a software platform that’s easy to learn and use. When your staff can efficiently use your software customers have a faster check-in process and better experience at your venue.

Switch and SAVE!

You’re spending more money by not switching! We’ve already mentioned that our clients enjoy a robust online booking platform and zero online booking fees. While this is awesome and absolutely saves you money, it’s only one of the many ways we save your venue money from day one! We also have excellent credit card rates, offer four different pricing tiers designed to provide your venue with everything you need to run day-to-day operations, and a ton more that we would love to tell you about during the demo that you schedule with us!

Purpose-Built Software

Last, but definitely not least, our software was built by individuals with personal experience owning and operating trampoline parks. We’ve quite literally walked in your shoes and have developed a software that is purpose-built for your needs.

Other software providers modified their existing software to meet the needs of entertainment centers with an active focus. We built our software around the needs of our clients and have continued to innovate as the industry grew. Simply put, our software is better because it was built for your style of entertainment center, not modified to fit.

02. What’s it going to cost me?

The real question you want answered…how much? We understand why this question is important and promise that we will provide you with an answer. Before we get to that, we want you to think about how much you’re currently paying for software. Have that number ready? Good. Because we are excited to say you’ll likely pay roughly the same for our all-in-one, cloud-based, software platform. Admit it…you thought we were going to say some outrageous number that exceeded your annual nacho cheese budget didn’t you!

Now that we’ve broken the ice on the “money” topic let’s continue the conversation and talk about the upfront software fees. We don’t have any. All software fees are charged monthly. That was an easy one! What else have you got?

Active8 Software Starts at $249 Per Month for Small Venues

We know what you’re thinking. No upfront software fees. No online booking fees. An easy to use cloud based platform that my staff will love using. It’s almost too good to be true. Hold on to your hat! We have at least one more doozie for you. Our software pricing starts as low as $249 per month. And you thought we were kidding when we said we weren’t going to exceed your annual nacho cheese budget! With savings like these you can add that slushy machine you’ve been dreaming about to your list of items to purchase next month.

In all fairness, we want to clarify that our Essentials plan starts at $249 per month and is ideal for small venues with fewer software needs. Plans for larger venues that wish to take advantage of everything the Active8 Software platform offers start at $600 per month.

03. Can your software help make me more money?

The short answer is…Yes!

Saving money on software is great, but making more money is even better. Which is why we offer features like recurring memberships or what we like to call the HOLY GRAIL OF ALL REVENUE! Our recurring memberships feature comes with automated billing, notifies you when your customers card is declined, and is customizable. This is one of the many features our software offers that increases revenue!

04. Do I have to buy all new equipment?

To answer this question, we first must ask you a question. Is your equipment from a time when MySpace was the “coolest” social media platform available? If your answer to this question is no, then it’s highly likely that the equipment you have will work great with our software.

If you think that your software may be the same age as MySpace or were just curious to know how long ago MySpace was actually “cool” the answer to that question is 2007. Yeah 13 years ago we were all designing our own MySpace pages and listening to Fergie sing “Big Girls Don’t Cry” on our iPods. Oh the memories.

05. What about my guest’s experience?

Guests can easily manage their entire account online from any smart device. This means that they don’t need to call in to book parties, add waivers to their account, or update their membership payments. It makes their entire experience better. Think your entertainment center can live without online booking and convenient access that your customers use every day? Check out our Is it time for a change? post to learn more about why you simply can't live without online booking.

06. What about support, is it any good?

Our support staff are real live people based at our home office in Dallas, Texas. Everyone on our support team is just as passionate about our software as we are and are available to assist our clients 7 days a week. We treat you like a partner in the industry and that starts with you being able to get in touch with us.

07. How long have you been around and who uses your software?

As a group we’ve been in the industry in various aspects for over 15 years, but Active8 Software has been around for nearly 5 years. 

Our group is comprised of industry experts that have not only been involved in the trampoline park industry for more than 15 years, they have also helped develop standards, served on the IATP board, and helped grow the industry to what it is today. The knowledge our group has about the family entertainment industry led us to start Active8 Software in 2016. We discovered that while there were point of sale options available to trampoline parks and similar adventure centers that there really wasn’t anything purpose built for the industry. And the rest is history! Our purpose-built software was built by family entertainment center experts for entertainment centers with an active focus, like trampoline parks, indoor play centers, and adventure centers.

We’re going to name-drop for a minute…

Are you asking us to “name, names”…because we will! Altitude Trampoline Park, Zava Zone Adventure Parks, and Just Jump Trampoline Park are a few of our “big name” clients. While we love our “big name” clients we are also equally committed to our independent clients. We treat all of our clients with the same dedication and passion regardless of the size of their venue or number of parks they have on our system. Everyone from mom and pop shops to large franchises, are equally loved by our team. We work hard to ensure they have everything required to run their entertainment venue efficiently.

08. What about the future? Are you adding more features?

All successful software companies are required to constantly innovate and improve their software to meet the ever-changing needs of their clients. Software companies that serve family entertainment centers…you know like us…are required to provide clients with what they need before they know they want it! It’s almost like predicting the future. Our team looks at what’s going on with technology across all industries and then works to bring the latest innovations like self-service kiosks with facial recognition, kitchen management that sends a text message to your guests phones when orders are ready for pickup, and more!

09. What’s the catch? Where are the added fees?

You’re skeptical. We get it. If life has taught us anything it’s that if something sounds too good to be true, it usually is in fact “too good”. Here’s the deal. There isn’t a catch! Scouts honor…and as a former scout I take scouts honor seriously! Everything we’ve described from our tiered pricing program that offers only the software features your entertainment center needs to a dedicated support team that’s available when you need them, and even the facial recognition part is all true!

Beyond our tiered pricing, there is only a small fee for the optional facial recognition and text messaging features. These fees are on a per-transaction basis, as the phone companies charge to send text messages. These fees are minimal but well worth it.

10. How long is it going to take to switch? How do I get Started?

We’ve set up a new customer in under a week, but we usually recommend taking a little more time than that…

We saved our second favorite question for last. How long or how painful is the switching process. We’ll be honest with you here…well we’ve been honest this entire time, but here we’re really going to get to the point. Switching from your current platform to Active8 Software can take less than a week. Impressive right!

While we can absolutely get you set up and completely switched to our platform in less than a week, we don’t want to make anything but a stellar first impression with our new clients. This is why we usually take a little extra time to make sure that all of your parties, tickets, and employees are properly set up before we hand over the reins.

The conversion process usually takes one hour start to finish, but we are only able to complete this process on Saturday’s at 2:00 CST… KIDDING! Horrible joke. We apologize. Converting does actually take about an hour. It is completed at the absolute best time for your venue, when you’re not open to the public. Whew! We thought we lost you there for a second. Glad to see that you’re still reading.

If you’ve made it this far, you must be ready to book a demo with us!

Before we let you go, we want to give our friends at FunSpot a shot out and thank them for allowing us the opportunity to talk with them about our top ten frequently asked questions on their Tuesday Townhall.

Is it time for a change?

A good routine is like a cup of warm coffee and fifteen minutes of quiet time before the day begins. It offers us a comfort that calms our nerves and provides us with the confidence required to take on the challenges of the day. A disruption or change in our routine is almost never welcomed and is usually avoided. The aversion to changing our routine often results in us getting comfortable with a routine and sticking with systems that work, but don’t really meet our needs…Even when there are more efficient alternatives available.

How do you know when it’s time to modify your routine or make changes to improve your systems? While we can’t provide advice on how to improve your kid’s bedtime routine. We can help you decide if it’s time to switch to a new software platform that better accommodates the needs of your entertainment center.

Convenience is Key

Step one on deciding if its time to make a change is to identify what’s important to the success of your entertainment center. The easy answer is customers. They are key to the success of your trampoline park or indoor play center and are therefore the primary focus on the “what’s important” list. Everything you do is aimed at ensuring your customers leave your venue happy and excited to come back again.

Now that we’ve identified the obvious, you wouldn’t have a thriving family entertainment center if you didn’t have a loyal customer base, it’s time to determine what’s important to them. In today’s modern age, convenience is especially important to consumers and what’s more convenient than cell phones. Let’s face the facts here, leaving home without our cell phone is equivalent to leaving our right hand there as well. While it’s technically possible, we don’t recommend it. 😉

The fact that we won’t leave the house without our cell phones makes it easy to connect the dots that we prefer using our phones to complete tasks…like purchasing tickets online! A seamless online platform that is easy for your customers to navigate is a convenience they want and frankly one that you shouldn’t ignore.

Our online booking system is easy to use and when your customers book online, they are able to check-in faster when they arrive at your venue. Easy online booking improves your customer’s experience by allowing them to purchase tickets to your venue on their phones. Online booking also helps ensure that your guests get to the fun faster with an expedited online check-in process once they arrive.

Ready to hear why YOU as an entertainment center owner should be excited about the Active8 Software online booking platform…ZERO Online Booking Fees! Yeah. You read that correctly. We don’t take a cut of every online ticket sale and allow you to offer your customers an easy online booking solution that improves the customer experience!

We've Got You Covered

We’ve identified that ensuring your customers are able to easily purchase tickets to your venue is the first step in achieving the “That was awesome! Can we come back again!” goal that entertainment center owners hope to hear as each guest leaves their adventure center.

While we are confident that our online booking platform is the best in the business, we also recognize that the ticket purchase is the first step in the customer journey. Which is why we want to assure you that we’ve got you covered.

The Active8 Software platform was built for entertainment centers with an active focus, like trampoline parks, inflatable parks, indoor play centers, and ninja academies. While our easy to use online booking system and zero booking fees are awesome features, it may not be enough to entice a change in your routine. Which is why we must tell you the truth. We genuinely hope you’ve enjoyed reading this post, and while we love writing about our cloud-based point of sale software system, we love talking about it more. So, book a demo now! After all you’ve made it to the end of the post, you might as well see what else we have to offer.

Can’t Touch This…

We’ve essentially applied hand sanitizer and disinfectant to every surface imaginable recently. Disinfectant wipes are a rare and coveted commodity and safety is on the minds of everyone who ventures outside their house right now.

Keeping your guests and staff not only safe, but confident that you’re doing everything you can to protect them is more important today that it ever has been. Which is why we’ve come up with five ways to instill confidence in your guests as they enter your venue…and it doesn’t require disinfectant.

#1 Easy Online Booking

Make social distancing easy with online booking! It’s convenient for your guests and it reduces contact between guests and staff. The best part is that Active8 Software clients pay ZERO online booking fees. You read that right! ZIP, ZERO, ZILCH, NADA!

#2 Industries BEST Online Check-In

Our online check-in process is the BEST in the industry! You’re probably thinking…of course you think it’s the best and while we may be a little biased at times, we’re telling the truth here. Scouts honor! The Active8 Software system is fast, online booking is seamlessly integrated into our system, and your customers have the option to check-in with a barcode when they arrive, further minimizing contact with employees!

#3 Touchless Payments

If your guests are like most consumers with a smart phone, they preferred touchless payments like Apple Pay, Google Pay, and Credit Card Tap before it was the “cool thing to do”. Our software comes standard with touchless payment options that can be utilized to purchase tickets, concessions, or merchandise in-store.

#4 Cashless Concessions

Three words that are going to change the way your trampoline park operates. CARD. ON. FILE. This feature is a game changer that allows parents to send their kids to your entertainment center without cash! Instead of sending the kids with cash or their debit card, parents can store a card on file that their kids can use while at your venue. The best way to think of this is like a bar tab. The parents set up the card with your staff, the kids state the name on the card when they’re ready for a snack and BAM! the purchase is complete!

#5 Recurring Memberships

Recurring memberships are the holy grail of all revenue! They are not only an exceptional way to increase consistent revenue at your indoor play center or trampoline park. Memberships also allow members to enjoy your park with minimal staff interaction!

#6 Facial Recognition

We know that we promised five tips, but we couldn’t help ourselves. Consider it a bonus for getting to the end of this post!

Self-service kiosks were quickly becoming the preferred option for many consumers before they were practically bathing in disinfectant daily. Now they are a requirement that help guests socially distance at your venue. Our kiosks offer an abundance of features like ticket purchase, birthday party check-in, ticket assignment, waivers, memberships, digital ticket scanning, special event check-in, and FACIAL RECOGNITION. That’s right! While everyone else has promised facial recognition, we’ve delivered!

Ready to Get Started?

We’re eager to speak with you about our point of sale software and can’t wait to learn about your needs. Contact us today to learn more or book a demo now!

Altitude Trampoline Park First to Receive Active8 Software Kiosk

A new cutting-edge self-service kiosk is now available to guests at Altitude Trampoline Park – Richardson.

Active8 Software recently completed the installation of two fully automated self-service kiosks at Altitude Trampoline Park in Richardson, Texas.

The kiosks at the Richardson trampoline park allow park guests to purchase tickets, check-in for online bookings and birthday parties, verify or sign waivers and more. They also offer modern technologies including facial recognition, digital ticket scanning and a Fast Scan feature that allows users to auto populate waiver fields by scanning their driver’s license.

Greg Spittle, Active8 Software CEO, commented that the kiosks are designed to provide entertainment center operators with an automated self-service option that guests are becoming more accustomed to using every day. He stated, “Our kiosks are the only fully automated self-service option available to trampoline parks and similar entertainment centers. They aim to improve the guest experience by reducing wait times and will help to reduce staff costs without sacrificing customer satisfaction.”

In addition to offering an easy to use customer interface, Active8 Software can customize the kiosk to compliment any company’s branding. The steel casing of the kiosk can be powder coated in almost any color and logos can be adhered to the front of the kiosk or even laser cut into the steel and back-lit.

“Entertainment venues are focusing on graphics and branding now more than ever. That’s why we designed a self-service kiosk that meets our customer’s needs from a software standpoint, while giving them the ability to customize their kiosk.” Greg explained.

Additional information on the Active8 Software Kiosk can be found on their website or by calling 888-500-2618.

Holiday Gift Card Tips for 2019

Ready or not gift giving season has arrived! Toy stores have released this year’s most coveted toys, Black Friday mailers have been circulated, gift card specials have been announced and limited time offers with discount codes that can be redeemed online are hitting email inboxes.

The good news is that it’s not too late! You can still capture your share of the holiday spending craze. Here are some tips on how to boost your gift card sales this holiday season.

The Power of Gift Cards

It’s no surprise that gift cards are on everyone’s holiday wish list. In fact, the National Retail Federation reported that consumers spent a whopping $23.6 billion on gift cards during the holiday season last year, with an average purchase of $40 per card. Adults aren’t the only ones receiving gift cards. A separate survey on gift cards reported that 80% of respondents said that they would likely buy at least one gift card for a child.

Online & In-Store

We’ve identified that gift cards are an excellent way to boost holiday sales. Now, let’s talk about how you capture your share of the gift card purchase this holiday season. Step number one is promoting your gift card specials on your website, through email and social media campaigns, and of course in-store!

  • In-Store Gift Cards: Train your staff to speak with each customer that comes in about your gift card specials. Incentivize your team to promote gift card sales by rewarding them for reaching their sales goals. The reward could be anything from buying lunch for the top three sellers to allowing your team to wear their favorite ugly sweater to work one day during the holiday season.
  • Online or eGift Cards: Utilize your website and social media pages to promote eGift cards that can be purchased through your website. Your customers will appreciate the convenience of the online purchase and with our modern interface they will be able to complete their eGift card purchase in three easy steps.

Run a Gift Card Promotion

Consumers love a good deal. Even the slightest discount on a gift card can make the purchase more appealing to potential buyers. One way to make a gift card purchase more appealing is to present your customers with a limited time offer that rewards them for purchasing a gift card at your venue. For example, you can run a promotion that provides $5 off for every $25 in gift card value. Just remember to advertise that the promotion is only good through the 2019 holiday season.

Reward Your Current Customers

The last holiday promotion is ideal for thanking your loyal customers. The week before Christmas run a thank you promotion. This could be as simple as providing each customer that visits your venue during that week a discount code, they can use online to purchase jump or play time in the new year.

Numbers Don’t Lie

Regardless of the promotion you choose to run, it’s imperative that you do a deep dive into the analytics of the campaign once it’s concluded. This will not only help you understand if it was a success or not, it will also help you decipher what promotions you might want to employ throughout the new year.

The Bottom Line

Increasing sales at your entertainment center during the holiday season can really pay off and getting started isn’t as hard as you may have thought. If you’d like to know more about how Active8 Software approaches discount codes, in-store gift cards sales, eGift card sales and reporting, please visit our site. If you would like to see the Active8 Software system in action, call us at 888-500-2618 to schedule a demo.

 

Active8 Wins 2019 IATP Exhibitor of The Year Award

Active8 Software, a cloud based software solution purpose built for family entertainment centers, is celebrating a successful IATP Conference and Trade Show, after launching their new self-service kiosk and accepting an award.

Active8 Software officially launched their fully integrated self-service kiosk at the International Association of Trampoline Parks (IATP) Conference and Trade Show in New Orleans, Louisiana.

In addition to a busy conference, the company was welcomed with an overwhelmingly positive response from conference attendees who were some of the first to try the kiosk in-person at the event. Active8 CEO, Greg Spittle, commented that the response from IATP attendees and fellow exhibitors was excellent. “We were blown away by all of the positive feedback we received at the IATP conference. It was great to see how much everyone loved our new kiosk and other advancements we made to our software system over the past year.”

Automating More Than Ticket Sales

The Active8 kiosk allows entertainment center guests to purchase tickets a self-service station. It also ensures that customers can sign and verify waivers, purchase memberships and season passes, check-in for birthday parties, and even prompts guests to add additional items like food and beverage to their purchase.

Innovative technologies including facial recognition and an ID scan feature called, Fast-Scan, expedite the check-in process for guests who choose to use those “opt-in” features. The Fast-Scan feature auto populates waiver fields by scanning the guests’ data from their driver’s license. Guest are also able to sign in using facial recognition.

Active8 Awarded 2019 IATP Exhibitor of The Year

The Active8 Software team also enjoyed some recognition at the 2019 IATP Awards Banquet, where the company was presented with the IATP Exhibitor of The Year Award. This award is granted to the exhibitor that showcases an exceptional presence at the conference and receives the most votes from conference attendees and fellow exhibitors at the show.

Greg expressed his gratitude at the IATP Awards Banquet and stated, “We are honored to have received the Exhibitor of The Year Award. It’s awesome to be part of an industry that recognizes innovative concepts. We also would like to extend our gratitude to everyone who stopped by the booth and our current customers. Our goal is to provide our clients with innovative solutions that help them better serve their customers.”

Contact

Let's Connect!

We would love the opportunity to show you how our all-in-one point of sale system can help improve your business. Call or email to schedule a software demo today!

(888) 500-2618

Contact