So, you’ve finally decided to take the leap and upgrade to new software. Honestly, it’s about time. Old software can gum up the works of your business, or even lead to loss of crucial data. But, just because you know something’s wrong, it can take a while to get to the point to make a change.
As behaviorists and psychologists explain, loss aversion rules many of us. Loss aversion refers to the idea that the pain of losing something is actually stronger than the joy of getting something. Essentially, we cling to what’s familiar. After all, the unknown is a lot scarier than the known: it could always get worse, right? But that’s negativity for you. Good on you for realizing that good things come to those who embrace change.
But, now that you’ve decided to make a switch, it’s important to do it right. There’s a reason we fear the unknown, after all. That's why we have complied a list of suggestions you should employ that will help your software transition go from hectic to a crowd pleasing success!
Before anything else, spend time researching your options. You might think you’re wasting time, but nothing feels more like a time-sink than discovering your new point of sale software actually doesn’t do what you thought. Examine your options with a list of your needs, and compare until you find the best fit. Then schedule a demonstration of your top software choices. See it in action and come prepared with you list of must haves to ensure that the system you choose fits the needs of your venue.
Once you’ve narrowed down your software choices, make a plan for how to make the transition as seamless as possible. Ask the software providers about switching costs, downtime that may require you to close park, and if training is provided. Clients switching to Active8 never experience downtime and enjoy optional onsite launch support. After all, a great first impression is essential to a lasting relationship! Our cloud based software system is also able to connect to any WIFI enabled device. This means you get to keep your existing hardware!
How many of us have experienced a well-organized roll-out, and a poorly planned one? The differences are staggering in how long it takes to get employees up to speed, and the learning curve can affect everyone differently. We make sure everyone affected by the software transition understands what’s going on by offering onsite training. Active8 clients also enjoy a single point of contact prior to and immediately following your software launch.
#4 Have a Training Plan
A well executed training plan saves time and ensures that your staff will be able to get back to what really matters, helping your customers have fun at your entertainment center. Our onsite training and easy to navigate platform ensures that your staff goes from novice to an expert in no time. And if questions arise, you can rest assured that our customer support team is available 7 days a week to help!
#5 Post-Launch Follow Up
Check in with your staff and make sure that they have a solid understanding of your improved software system. Questions can come up immediately, or during special circumstances. Give people the space to learn, and they’ll reward you with a smoothly-run business.
You know you’ve got it made when you can’t imagine waiting so long to upgrade your software. If you want to learn more about new software and the capabilities you’re missing out on, give us a call to schedule a demo today.