December 15, 2020 erica

That’s A Wrap | 2020 Review

We made it! And when we say “we made it” we’re talking about the Active8 Software team, our wonderful clients, and essentially everyone who endured 2020. This year has tested our spirits, challenged us to keep moving forward, and if we are being completely honest has added a few gray hairs to our heads.

The year 2020 has brought with it a mountain of hardships to our beloved industry. And while we definitely had our moments of “REALLY? SERIOUSLY? REALLY!” we are proud of what we accomplished over the last twelve months.

Before we dive into the GOOD that came out of 2020, we want to take a minute to say how grateful we are to our clients for their continued support. It’s because of you that we had GOOD moments over the past year and are not only standing on firm ground ready for 2021, but we are also excited about the next year!

Self-Service Kiosk & Recurring Memberships

The beginning of 2020 started with not one but two HUGE launches. Many of you were able to “get handsy” with the Active8 Self-Service Kiosk at the 2019 International Association of Trampoline Parks (IATP) Conference and Trade Show. While our self-service kiosk was debuted at the 2019 IATP Conference, it was officially launched February 2020. In addition to the launch of our self-service kiosks, we also rolled out Recurring Memberships! This was an exciting release for Active8 Software and something we were very excited to offer our clients.

Dark Days Arrived

We closed out February with excitement, momentum, and BIG plans. As the family entertainment industry prepared for a huge spring break celebration the coronavirus pandemic decided to come out of the shadows. The world as we knew it came to an abrupt halt and unless you live on a planet not called Earth, you know the rest.

The phrase “When life gives you lemons, make lemonade” quickly came to our minds as we regrouped. Life had given everyone, especially those of us who operate within the family entertainment industry, several bushels of coconut sized lemons to deal with.

As we planned for what the future might hold, we took our lemons, talked to our clients, and made a decision that is responsible for most of the gray hairs we mentioned above. Active8 clients would have their monthly Active8 Software payments deferred until they could reopen their doors. This action wasn’t a “fix all” for our clients, but it was one way we attempted to ease the burden our clients were/are experiencing during an unprecedented time.

Making Some Lemonade

It’s safe to say that we all had a little extra time on our hands for a few months and we at Active8 used our time wisely. After a few months of hard work, we sent out a big release! The second quarter release was filled with a ton of new functionality for our clients, several big improvements, and minor tweaks to our software! We know you don’t have all day, so we’ve highlighted the key features of our Q2 release below.

  • Easy Wristband/Ticket Color Management
  • Barcode Scanning & In-store Add-ons
  • Improved Multi-Attraction Ticket Management
  • Facial Recognition Account Searching

Keep on keeping on…

At this point we had made it halfway through 2020 and instead of letting up or taking a break, we pushed the gas pedal as far as it would go. The results of our big push paid off for our clients! The last six months of the year included more functionality like discount barcode scanning, text/email receipt options, multi-area ticket offsets, tickets that end with availability and more.

The most exciting and biggest release for the second half of the year was the addition of our Kitchen Management software. We focused on how to make managing the kitchen at your family entertainment center easier through the Active8 Software platform. Our new Kitchen Management system offers automation, text message alerts, party order management, and more. Check it out now!

That’s a wrap!

As 2020 comes to a close, we hope that you and yours have a wonderful holiday season. And if you would like additional details on the features and functionality we discussed today, please contact us. We’d love to talk about all the amazing benefits the Active8 Software platform can offer your entertainment center. Cheers!

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