How Trampoline Parks Can Benefit from Digital Waivers

One of the biggest causes of clutter and disorganization is paper. Yes, you can be disorganized in the digital world, too, but it’s a lot harder.

GET IN THE NOW

When you need to track down a form, or update a customer’s information, you know you need to be working in the digital age. But, did you know that one of the best ways you can bring your trampoline park point of sale software into the future is with the implementation of digital waivers?

SEARCHABLE

First, it’s so much easier to find what you’re looking for when you can use the “search” function on your computer. Think of it as a fairy godmother, summoning the paperwork you need, right to your screen. With paper, you’re on your own. And your filing system may be great, but it will take up room.

REMINDERS

Your paper filing system isn’t smart, in any modern use of the word. It may be streamlined and alphabetized, but that’s about it. And, it won’t remind you when you need to get waivers re-signed. Digital waivers can allow you to be notified when it’s time to be updated, while papers just rest in their little manila folders.

CUSTOMER SERVICE

Not only do digital waivers make life easier for you and your trampoline park employees, they also make your customers so much happier. With technology, digital waivers can be linked to each customer, ensuring that every customer is covered. It also ensures that customers can check in, pay, and get to having fun even faster. And when your customers are having fun, you know they’re thinking about coming back already.

Do you need to update your trampoline park software?  Give us a call at 1 (888) 500-2618 to book a demo and learn all about what we can help you do.

Three Reasons You Need Email Marketing

As *super savvy business people* we like to keep up on what’s going on in the world. But, even more specifically, we know how important it is to understand how the world affects our business. When it comes to sales and marketing, so many things have changed in the last few years. Newspapers all over the country have shuttered, and social media has taken the place of how to get the word out. Even throughout the world, social media and the internet have created an almost-instantaneous way of connecting with people. But, even in just the last year or so, social media has been experiencing changes and growing pains. Instead of organic reach (where every fan could see your posts and your events) big companies are starting to utilize algorithms to select what people see. So, your fans may not see what you’re doing, like ever. How can you use this information to your advantage? Keep reading.

YOU OWN IT

Essentially, you own your email list. You can email your customers every day, or not for another six months. It’s all up to you. If you change your mind and want to use another email platform, you can transfer your email list to another service, no problem. Social media doesn’t work that way. You don’t own the platform, or even access to the people who follow you. Understanding that social media is something you’re borrowing is key. Use social, but don’t put all your eggs in one basket.

NO ALGORITHM

If you have a list of customers, you can reach them from now until forever. With social? Not so much. So many people experienced crashes in engagement when Facebook (and then Instagram) incorporated and updated algorithms that control what people see in their feeds. Even worse? It’s not always so easy to understand what the algorithm wants from you. Now you have to serve your clients AND a tight-lipped app. Taking the time to crack the algorithm can hurt your business while you’re figuring it out. And, those social media sites could literally disappear one day, leaving you with no way to reach your customers.

PEOPLE OPEN THEIR EMAILS

If someone gives you their email address, it means so much more than a social media follow. Consider what it would take to give a company a social media follow. Probably not much. But, you likely would weigh the decision to give out your email address a bit more heavily. So, not only are people more likely to see when you’re having a special or offering a sale, they’re actually more likely to WANT that content. You’re providing useful content and information for them, and they’re providing great feedback that you’re providing what they want. That’s a win-win in our business book.

If you want to learn more about how to make your trampoline park a success in 2019, we’re here to help. Get in touch with us today to schedule a demo.

Streamlined Party Booking

What differentiates good businesses from great businesses? Being able to anticipate clients’ needs. It gets harder and harder to impress clients, because expectations are rising. We expect flawless customer service, great packaging, and personality from the companies we buy from. And, when it comes to customer service, we want you to have all the best tools to wow your clients.

When your customers are looking to book a birthday party, they have their minds on a million different things. They have a guest list to confirm, food and drinks to order, scheduling conflicts to account for, and so much more. If things are too hard, you may lose customers halfway through the booking procedure, and they could change their mind entirely about where to host the party. Plus, many entertainment centers, like trampoline parks, ninja gyms, and indoor playgrounds, require safety waivers, which is just one more thing to do. So, the easier you make booking a birthday party for them, the better.

Watch our party booking video to see just how easy we make booking an event with our entertainment center software. We go over the entire process step-by-step. From choosing a date and time, checking availability, picking the party details, identifying the guest of honor, ordering food, booking the event room, choosing optional add-ons (like socks and wristbands), and taking a deposit. Our birthday party booking software makes it simple. It’s almost like our software does everything for you.

Check it out!

Online Booking – You Can’t Live Without It!

*File this under: Easy Peasy*

Americans are spending more and more time online than ever before: we shop, learn, and plan parties all online. We price-compare, fact-check, and dig into the Yelp reviews of various ramen restaurants around town before we head out for dinner.

It's safe to say that we love the convenience of staying at home and getting chores accomplished in our pajamas and we're definitely NOT tossing out our cell phones anytime soon. How can you use this information to help make your entertainment center a success? Team up with Active8 for family entertainment center software that helps your customers plan their outing right from home!

Keep reading for a few ways your customers can tap into your venue (via our cloud based software) at home.

Ticket Sales

It seems like a no-brainer, but we're still shocked by how many companies don't allow for purchases online. We make buying tickets to your family entertainment center super easy! Online from a mobile device, in-store at the check-in counter, or at one of our fully integrated self-service kiosks. And regardless of where your customers purchase their tickets you can rest assured that our single system software solution will be there to track capacity, help you avoid overbooking and duplicate purchases.

Party Booking

Looking to book a party? Our birthday party booking software is specifically designed to make booking large groups a breeze. Manage birthday parties and special events online and in store with our cloud based system. Build custom party packages that appeal to your customers, offer upgrades like additional pizza's, jump socks, and more with our integrated party software.

Waivers

The biggest hassle and time-waster in a trampoline park, climbing center, indoor playground or any venue that requires a waiver is getting in to have some fun. Even if your park allows for purchases online, chances are good that that's where the convenience ends. Your guests are wondering what's the point of buying tickets online when you still have to wait in line to hand in signed waivers? Our integrated waiver software allows parents to sign waivers online, at a kiosk, table side, or on their mobile device. Every waiver is searchable and is linked to the customer in our system, so your guests have a speedy check-in experience.

Family & Friend Management

We keep things simple, intuitive, and quick. We looked at how people enjoy entertainment centers with an active fun focus and tailored our software to their experience. When was the last time two ten-year olds just showed up at your park by themselves? It's probably pretty rare! So, it just made sense to group people together in who they come with. Families are linked together to keep everyone organized and happy.

Just remember this when it comes to your customers: the easier the better! Keep thinking about how to streamline processes for your customers.

Ready to get started? Book a demo of our all-in-one software today!

The Best Ways to Transition from Old Software to New Software

So, you’ve finally decided to take the leap and upgrade to new software. Honestly, it’s about time. Old software can gum up the works of your business, or even lead to loss of crucial data. But, just because you know something’s wrong, it can take a while to get to the point to make a change.

As behaviorists and psychologists explain, loss aversion rules many of us. Loss aversion refers to the idea that the pain of losing something is actually stronger than the joy of getting something. Essentially, we cling to what’s familiar. After all, the unknown is a lot scarier than the known: it could always get worse, right? But that’s negativity for you. Good on you for realizing that good things come to those who embrace change.

But, now that you’ve decided to make a switch, it’s important to do it right. There’s a reason we fear the unknown, after all. That's why we have complied a list of suggestions you should employ that will help your software transition go from hectic to a crowd pleasing success!

#1 Research

Before anything else, spend time researching your options. You might think you’re wasting time, but nothing feels more like a time-sink than discovering your new point of sale software actually doesn’t do what you thought. Examine your options with a list of your needs, and compare until you find the best fit. Then schedule a demonstration of your top software choices. See it in action and come prepared with you list of must haves to ensure that the system you choose fits the needs of your venue.

#2 Plan

Once you’ve narrowed down your software choices, make a plan for how to make the transition as seamless as possible. Ask the software providers about switching costs, downtime that may require you to close park, and if training is provided. Clients switching to Active8 never experience downtime and enjoy optional onsite launch support. After all, a great first impression is essential to a lasting relationship! Our cloud based software system is also able to connect to any WIFI enabled device. This means you get to keep your existing hardware!

#3 Communicate

How many of us have experienced a well-organized roll-out, and a poorly planned one? The differences are staggering in how long it takes to get employees up to speed, and the learning curve can affect everyone differently. We make sure everyone affected by the software transition understands what’s going on by offering onsite training. Active8 clients also enjoy a single point of contact prior to and immediately following your software launch.

#4 Have a Training Plan

A well executed training plan saves time and ensures that your staff will be able to get back to what really matters, helping your customers have fun at your entertainment center. Our onsite training and easy to navigate platform ensures that your staff goes from novice to an expert in no time. And if questions arise, you can rest assured that our customer support team is available 7 days a week to help!

#5 Post-Launch Follow Up

Check in with your staff and make sure that they have a solid understanding of your improved software system. Questions can come up immediately, or during special circumstances.  Give people the space to learn, and they’ll reward you with a smoothly-run business.

You know you’ve got it made when you can’t imagine waiting so long to upgrade your software. If you want to learn more about new software and the capabilities you’re missing out on, give us a call to schedule a demo today.

A True Horror Story: I Lost My Data!

We recently heard a story that gave us chills up and down our spines. We lost our appetite and couldn’t sleep. We tossed and turned, and would have slept with the lights on if we thought it would’ve helped.

Imagine working hard on your business. Spending long nights crunching numbers, formatting your family entertainment center software, and putting in time building your business instead of relaxing on weekends and week nights with friends or family. Knowing you were building something big that could support your family and allow you to be there with them for dance recitals and soccer games.

Then, you lose it all.

This is essentially what happened. One person in the trampoline park industry had to dismiss an employee (we don’t know the details), and that not so happy ex-employee took a magnet to their local server. It's a nightmare like no other! Imagine having a vulnerability in your business that could be so easily exploited. This trampoline park owner lost ALL of their data for their business. All because of one quick decision made out of anger.

Sure, they still had the trampoline park facility and the employees, but imagine the chaos that would ensue. Without your data, customers wouldn’t have any saved information or preferences. Anything purchased before would be lost. Booked birthday parties, pre-booked tickets, waiver history, and customer data would be wiped out.

You could get past it, of course. In time, you could collect new customer information and build up new lists. You’d lose out on many customers who were negatively affected by the shuffle, and lose money.

A Cloud Based Solution That Keeps Your Data Secure!

Wouldn’t you rather avoid the problem to begin with? Imagine showing up on a Saturday with 20 parties booked and not knowing when they would arrive, who it was for, how much had been paid, or if anyone had waivers. Avoid the problem by using our CLOUD BASED software. With Active8 as your software solution you can rest easy knowing that your data is safely secured on our cloud based system. You have enough to worry about when running your business, don't let the potential loss of your data haunt your dreams. Ditch the server and switch to our all-in-one cloud based software solution today!

How To Tell When You Need to Upgrade Your Software

Remember the good ol’ days of MySpace? Or when you got the first iPhone?

Hold onto your hats because MySpace was founded in 2003, and the first iPhone came out in 2007. In less than twenty years, MySpace rose and fell, and the iPhone evolved into its tenth version. Isn’t it crazy to think If you’re still holding on to old technology, you may not even know how far we’ve come?

The same goes for trampoline park software you use every day to run your business. Keep reading for some of the key signs that you’re in need of an upgrade to a more current, nimble point of sale software.

Not Intuitive

If you’re using old software, the first thing you’ll notice is how hard it is to get employees up to speed. You may be familiar with an older software, but old software was not intuitive or designed for a great user experience. You should be able to teach a new employee your software quickly. If your software involves the task of memorizing commands and sequences, your software is way too old to help you succeed in the modern business age. Technology should be working for you, not against you.

Customer Satisfaction

Your customers are what drives your business, so why do so many businesses seem to forget about them? When your customer is unable to work with you effectively and efficiently, they will find someone else to solve their problem. That means, they’ll probably find your competitors. Your family entertainment center software needs to focus on the customers, and how they can work with you easier. They want to spend their money with you, but poor software will make them think you don’t want it.

Money Down the Drain

Software can pay for itself by bringing you more customers, happier regulars, and data to help you make future plans. If your software isn’t pulling its weight, that’s money down the drain. Effective software speeds up your ability to process payments and work with your needs. Amazing software has talent behind it, and the right software will offer state-of-the art options and solutions for your problems. Case in point: birthday parties. If you’re running a trampoline park, you know how much birthday parties matter to the health of your business. Specially-designed birthday party booking software can help take work off your hands, so you can focus on bigger, more timely tasks.

If your software is old, tired, and ready to be replaced, we can help. Contact us to schedule a demo today.

Customer Service: The Ultimate Goal

Customer service doesn’t come up very often in the news, unless it seems to be a customer service problem. Scandals can follow certain banks, businesses, and CEOs for years. And, even more recently, bloggers and “influencers” have found their reputations ruined by false claims or shady behavior. In the days of viral content and all-knowing social networks, it’s difficult to hide your bad behavior from the world. We always tend to find out, even if it’s just the reputation you have with your neighbors and customers.

Trust is Earned…Not Given

Once you’ve lost someone’s trust, it’s so hard to get it back.

That’s why we try to help you offer the best customer service available, with our streamlined, all-in-one point of sale software system. Obviously, we can’t train your employees to give five-star service every minute of every day (we wish we could!), but we know how much easier work can be when tools WORK. Minimize frustrations for your employees with clear systems and top-notch birthday party booking software. You know you want it.

If you’re sick and tired of your point of sale system not being easy to use, breaking down, or just plain not making your business better, it’s time to get in touch. Book a demonstration of our software today and see first hand how we can help your team deliver an excellent customer experience.

Why Your Business Needs to Be Stored In The Cloud

Have you ever lost something important? Fires, floods, thieves. You name it, it’s happened. The worst part is losing things you can’t replace. Pictures of your kids, wedding rings, and family heirlooms can disappear in the blink of an eye. And while the cloud can’t backup your wedding ring, it can back up crucial information to the health of your business. Keep reading to learn why you should back up your important business information to the cloud.

Disaster Recovery

Remember that flood we mentioned? Unfortunately, natural disasters are not as rare as we would like. And, they can impact your business life, just as hard as they can impact your home. If you’re storing your data locally, you’re putting all your eggs in one basket. With the cloud, your data is duplicated and stored in multiple locations in a region. That lowers your risk of losing important data, even if something were to happen in an area where one specific data center is located.

Availability

The cloud never sleeps. It’s always available for you, like a good dog. No matter if you’re on your phone or laptop, in your office or waiting for a flight in the airport. Having constant access to important data that you need to look at for meetings or business decisions is key to having an agile business. Don’t worry about a tech kicking a cable and unplugging it. Your data is available anywhere, anytime, on any device with a WIFI connect…Even your mobile device.

Scalability

You can easily grow your software infrastructure into emerging markets. If you've been looking at opening a new entertainment center in a new country, it’s so much easier to do with the cloud. Our cloud based software can be deployed in a new market without a lot of the hassle you’d get with software that needs to be stored locally. You can easily duplicate and expand your business with the cloud.

Ditch the Server

Ready to ditch the server and sleep well again at night not worried about the next hurricane, tornado, or clumsy employee who trips over your computer cords everyday? Give us a call or book a demo. We'd be happy to show you how our cloud based software solution can grant you peace of mind.

FAQ and Features You Need to Know About

We know you’re imagining your immediate game plan of how you’ll soon be running around shopping (or staying home and baking delicious holiday goodies), because the holiday season is HERE. Note: If you celebrate Christmas, you have ONE WEEK to get your stuff together. *Panic ensues*

So, what could be better than a little procrastination? Keep reading for some of the most frequently asked questions about our family entertainment center software!

How do people sign waivers?

We know your struggles. Customers sign waivers online, but then they get frustrated when your employees can’t find them. Why have people sign ahead of time, if it takes just as long to check in? We’ve streamlined the waiver structure, helping your customers enjoy your entertainment center with the industries fastest check-in!

How do you handle groups?

If you have a lot of repeat customers, it can get a little time-consuming to find every single person in your system. With Active8, you don’t need to search high and low for each customer. In fact, families and groups are linked together. So, if you have the same group coming in every Saturday, for example, you can find them and check them in all together. Genius, right?

Why does everyone LOVE Active8?

Well, we like to think they like us for our charm and great sense of humor, but the truth is they love our product. Our cloud based software makes life easier, linking concessions, booking, point of sale and more, all together in one seamless product. We’re constantly retooling and improving our system to make your entertainment center run more smoothly. And, we’re working on bigger and better products to help you make more moolah.

What happens if I need help?

We don’t expect you to be tech experts, which is why our customer service is on point. If you need support or just have a question about how to do something in the software, give us a call or head to our contact us page for access to your countries support line. Active8 may be proudly developed in the USA, but we are committed to serving all of our customers with a personalized approach, regardless of location.

I’m just opening up my trampoline park, indoor playground, climbing gym…and I need everything. Can you help?

Actually, yes. Our family entertainment center point of sale software is no slouch. In fact, we offer the hardware to help you and your team stay streamlined and working optimally. If you need the works, we can help. We can even help hook you up with some of the best entertainment center designers in the industry.

What will it cost?

It all depends on what you’re looking at. Get in touch with us to learn more about our family entertainment center software and pricing.

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We would love the opportunity to show you how our all-in-one point of sale system can help improve your business. Call or email to schedule a software demo today!

(888) 500-2618

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