30 Sep 2020
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Is it time for a change?

September 30, 2020

A good routine is like a cup of warm coffee and fifteen minutes of quiet time before the day begins. It offers us a comfort that calms our nerves and provides us with the confidence required to take on the challenges of the day. A disruption or change in our routine is almost never welcomed and is usually avoided. The aversion to changing our routine often results in us getting comfortable with a routine and sticking with systems that work, but don’t really meet our needs…Even when there are more efficient alternatives available.

How do you know when it’s time to modify your routine or make changes to improve your systems? While we can’t provide advice on how to improve your kid’s bedtime routine. We can help you decide if it’s time to switch to a new software platform that better accommodates the needs of your entertainment center.

Convenience is Key

Step one on deciding if its time to make a change is to identify what’s important to the success of your entertainment center. The easy answer is customers. They are key to the success of your trampoline park or indoor play center and are therefore the primary focus on the “what’s important” list. Everything you do is aimed at ensuring your customers leave your venue happy and excited to come back again.

Now that we’ve identified the obvious, you wouldn’t have a thriving family entertainment center if you didn’t have a loyal customer base, it’s time to determine what’s important to them. In today’s modern age, convenience is especially important to consumers and what’s more convenient than cell phones. Let’s face the facts here, leaving home without our cell phone is equivalent to leaving our right hand there as well. While it’s technically possible, we don’t recommend it. 😉

The fact that we won’t leave the house without our cell phones makes it easy to connect the dots that we prefer using our phones to complete tasks…like purchasing tickets online! A seamless online platform that is easy for your customers to navigate is a convenience they want and frankly one that you shouldn’t ignore.

Our online booking system is easy to use and when your customers book online, they are able to check-in faster when they arrive at your venue. Easy online booking improves your customer’s experience by allowing them to purchase tickets to your venue on their phones. Online booking also helps ensure that your guests get to the fun faster with an expedited online check-in process once they arrive.

Ready to hear why YOU as an entertainment center owner should be excited about the Active8 Software online booking platform…ZERO Online Booking Fees! Yeah. You read that correctly. We don’t take a cut of every online ticket sale and allow you to offer your customers an easy online booking solution that improves the customer experience!

We've Got You Covered

We’ve identified that ensuring your customers are able to easily purchase tickets to your venue is the first step in achieving the “That was awesome! Can we come back again!” goal that entertainment center owners hope to hear as each guest leaves their adventure center.

While we are confident that our online booking platform is the best in the business, we also recognize that the ticket purchase is the first step in the customer journey. Which is why we want to assure you that we’ve got you covered.

The Active8 Software platform was built for entertainment centers with an active focus, like trampoline parks, inflatable parks, indoor play centers, and ninja academies. While our easy to use online booking system and zero booking fees are awesome features, it may not be enough to entice a change in your routine. Which is why we must tell you the truth. We genuinely hope you’ve enjoyed reading this post, and while we love writing about our cloud-based point of sale software system, we love talking about it more. So, book a demo now! After all you’ve made it to the end of the post, you might as well see what else we have to offer.

05 Aug 2020
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Can’t Touch This…

August 5, 2020

We’ve essentially applied hand sanitizer and disinfectant to every surface imaginable recently. Disinfectant wipes are a rare and coveted commodity and safety is on the minds of everyone who ventures outside their house right now.

Keeping your guests and staff not only safe, but confident that you’re doing everything you can to protect them is more important today that it ever has been. Which is why we’ve come up with five ways to instill confidence in your guests as they enter your venue…and it doesn’t require disinfectant.

#1 Easy Online Booking

Make social distancing easy with online booking! It’s convenient for your guests and it reduces contact between guests and staff. The best part is that Active8 Software clients pay ZERO online booking fees. You read that right! ZIP, ZERO, ZILCH, NADA!

#2 Industries BEST Online Check-In

Our online check-in process is the BEST in the industry! You’re probably thinking…of course you think it’s the best and while we may be a little biased at times, we’re telling the truth here. Scouts honor! The Active8 Software system is fast, online booking is seamlessly integrated into our system, and your customers have the option to check-in with a barcode when they arrive, further minimizing contact with employees!

#3 Touchless Payments

If your guests are like most consumers with a smart phone, they preferred touchless payments like Apple Pay, Google Pay, and Credit Card Tap before it was the “cool thing to do”. Our software comes standard with touchless payment options that can be utilized to purchase tickets, concessions, or merchandise in-store.

#4 Cashless Concessions

Three words that are going to change the way your trampoline park operates. CARD. ON. FILE. This feature is a game changer that allows parents to send their kids to your entertainment center without cash! Instead of sending the kids with cash or their debit card, parents can store a card on file that their kids can use while at your venue. The best way to think of this is like a bar tab. The parents set up the card with your staff, the kids state the name on the card when they’re ready for a snack and BAM! the purchase is complete!

#5 Recurring Memberships

Recurring memberships are the holy grail of all revenue! They are not only an exceptional way to increase consistent revenue at your indoor play center or trampoline park. Memberships also allow members to enjoy your park with minimal staff interaction!

#6 Facial Recognition

We know that we promised five tips, but we couldn’t help ourselves. Consider it a bonus for getting to the end of this post!

Self-service kiosks were quickly becoming the preferred option for many consumers before they were practically bathing in disinfectant daily. Now they are a requirement that help guests socially distance at your venue. Our kiosks offer an abundance of features like ticket purchase, birthday party check-in, ticket assignment, waivers, memberships, digital ticket scanning, special event check-in, and FACIAL RECOGNITION. That’s right! While everyone else has promised facial recognition, we’ve delivered!

Ready to Get Started?

We’re eager to speak with you about our point of sale software and can’t wait to learn about your needs. Contact us today to learn more or book a demo now!

13 Feb 2020
Blog Archives Permalink

Altitude Trampoline Park First to Receive Active8 Software Kiosk

February 13, 2020

A new cutting-edge self-service kiosk is now available to guests at Altitude Trampoline Park – Richardson.

Active8 Software recently completed the installation of two fully automated self-service kiosks at Altitude Trampoline Park in Richardson, Texas.

The kiosks at the Richardson trampoline park allow park guests to purchase tickets, check-in for online bookings and birthday parties, verify or sign waivers and more. They also offer modern technologies including facial recognition, digital ticket scanning and a Fast Scan feature that allows users to auto populate waiver fields by scanning their driver’s license.

Greg Spittle, Active8 Software CEO, commented that the kiosks are designed to provide entertainment center operators with an automated self-service option that guests are becoming more accustomed to using every day. He stated, “Our kiosks are the only fully automated self-service option available to trampoline parks and similar entertainment centers. They aim to improve the guest experience by reducing wait times and will help to reduce staff costs without sacrificing customer satisfaction.”

In addition to offering an easy to use customer interface, Active8 Software can customize the kiosk to compliment any company’s branding. The steel casing of the kiosk can be powder coated in almost any color and logos can be adhered to the front of the kiosk or even laser cut into the steel and back-lit.

“Entertainment venues are focusing on graphics and branding now more than ever. That’s why we designed a self-service kiosk that meets our customer’s needs from a software standpoint, while giving them the ability to customize their kiosk.” Greg explained.

Additional information on the Active8 Software Kiosk can be found on their website or by calling 888-500-2618.

21 Nov 2019
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Holiday Gift Card Tips for 2019

November 21, 2019

Ready or not gift giving season has arrived! Toy stores have released this year’s most coveted toys, Black Friday mailers have been circulated, gift card specials have been announced and limited time offers with discount codes that can be redeemed online are hitting email inboxes.

The good news is that it’s not too late! You can still capture your share of the holiday spending craze. Here are some tips on how to boost your gift card sales this holiday season.

The Power of Gift Cards

It’s no surprise that gift cards are on everyone’s holiday wish list. In fact, the National Retail Federation reported that consumers spent a whopping $23.6 billion on gift cards during the holiday season last year, with an average purchase of $40 per card. Adults aren’t the only ones receiving gift cards. A separate survey on gift cards reported that 80% of respondents said that they would likely buy at least one gift card for a child.

Online & In-Store

We’ve identified that gift cards are an excellent way to boost holiday sales. Now, let’s talk about how you capture your share of the gift card purchase this holiday season. Step number one is promoting your gift card specials on your website, through email and social media campaigns, and of course in-store!

  • In-Store Gift Cards: Train your staff to speak with each customer that comes in about your gift card specials. Incentivize your team to promote gift card sales by rewarding them for reaching their sales goals. The reward could be anything from buying lunch for the top three sellers to allowing your team to wear their favorite ugly sweater to work one day during the holiday season.
  • Online or eGift Cards: Utilize your website and social media pages to promote eGift cards that can be purchased through your website. Your customers will appreciate the convenience of the online purchase and with our modern interface they will be able to complete their eGift card purchase in three easy steps.

Run a Gift Card Promotion

Consumers love a good deal. Even the slightest discount on a gift card can make the purchase more appealing to potential buyers. One way to make a gift card purchase more appealing is to present your customers with a limited time offer that rewards them for purchasing a gift card at your venue. For example, you can run a promotion that provides $5 off for every $25 in gift card value. Just remember to advertise that the promotion is only good through the 2019 holiday season.

Reward Your Current Customers

The last holiday promotion is ideal for thanking your loyal customers. The week before Christmas run a thank you promotion. This could be as simple as providing each customer that visits your venue during that week a discount code, they can use online to purchase jump or play time in the new year.

Numbers Don’t Lie

Regardless of the promotion you choose to run, it’s imperative that you do a deep dive into the analytics of the campaign once it’s concluded. This will not only help you understand if it was a success or not, it will also help you decipher what promotions you might want to employ throughout the new year.

The Bottom Line

Increasing sales at your entertainment center during the holiday season can really pay off and getting started isn’t as hard as you may have thought. If you’d like to know more about how Active8 Software approaches discount codes, in-store gift cards sales, eGift card sales and reporting, please visit our site. If you would like to see the Active8 Software system in action, call us at 888-500-2618 to schedule a demo.

 

10 Oct 2019
Uncategorized Permalink

Active8 Wins 2019 IATP Exhibitor of The Year Award

October 10, 2019

Active8 Software, a cloud based software solution purpose built for family entertainment centers, is celebrating a successful IATP Conference and Trade Show, after launching their new self-service kiosk and accepting an award.

Active8 Software officially launched their fully integrated self-service kiosk at the International Association of Trampoline Parks (IATP) Conference and Trade Show in New Orleans, Louisiana.

In addition to a busy conference, the company was welcomed with an overwhelmingly positive response from conference attendees who were some of the first to try the kiosk in-person at the event. Active8 CEO, Greg Spittle, commented that the response from IATP attendees and fellow exhibitors was excellent. “We were blown away by all of the positive feedback we received at the IATP conference. It was great to see how much everyone loved our new kiosk and other advancements we made to our software system over the past year.”

Automating More Than Ticket Sales

The Active8 kiosk allows entertainment center guests to purchase tickets a self-service station. It also ensures that customers can sign and verify waivers, purchase memberships and season passes, check-in for birthday parties, and even prompts guests to add additional items like food and beverage to their purchase.

Innovative technologies including facial recognition and an ID scan feature called, Fast-Scan, expedite the check-in process for guests who choose to use those “opt-in” features. The Fast-Scan feature auto populates waiver fields by scanning the guests’ data from their driver’s license. Guest are also able to sign in using facial recognition.

Active8 Awarded 2019 IATP Exhibitor of The Year

The Active8 Software team also enjoyed some recognition at the 2019 IATP Awards Banquet, where the company was presented with the IATP Exhibitor of The Year Award. This award is granted to the exhibitor that showcases an exceptional presence at the conference and receives the most votes from conference attendees and fellow exhibitors at the show.

Greg expressed his gratitude at the IATP Awards Banquet and stated, “We are honored to have received the Exhibitor of The Year Award. It’s awesome to be part of an industry that recognizes innovative concepts. We also would like to extend our gratitude to everyone who stopped by the booth and our current customers. Our goal is to provide our clients with innovative solutions that help them better serve their customers.”

20 Jun 2019
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Active8 Announces Self-Service Kiosk

June 20, 2019

Active8 Software, a leading point of sale service provider for trampoline parks and similar entertainment centers, announces the release of their new self-service kiosk.

 Active8 Software has announced the release of their new self-service kiosk. The software company, located in the Dallas-Fort Worth Metroplex, stated that the kiosk is set to hit the market later this year and will be the first fully functional kiosk available to trampoline parks and similar family entertainment centers.

A rise in self-service processes across all consumer industries led the point of sale software company to develop a kiosk that would allow guests at entertainment centers, like trampoline parks, Ninja Warrior gyms and climbing gyms, to complete waivers, purchase tickets and even check-in at birthday parties.

Active8 Self-Service Kiosk Promises to Exceed Expectations

The CEO of Active8 Software, Greg Spittle, commented that similar kiosks currently available to the family entertainment industry haven't lived up to the expectations of entertainment center operators and their customers. He explained that the Active8 self-service kiosk will provide a balance between the automation that entertainment center operators want, while at the same time ensuring that the venues customers are receiving an excellent end-user experience.

“Our kiosk is designed as an all-in-one solution that completes the entire workflow.” Greg went on to say, “We not only automated ticket purchasing and ticket assignments, but we also added a seamless birthday party check-in process that can be completed by the guest at the kiosk.”

Check-in Birthday Parties On the Active8 Kiosk

Greg explained that birthday parties account for up to 50% of weekend traffic at family entertainment centers and that automating birthday party check-ins is key to helping venues reduce wait time and improve customer satisfaction on their busiest days.

Anyone interested in learning more about the new Active8 self-service kiosk can call 888-500-2618.

See the Kiosk Live at the IATP Conference & Trade Show

Active8 will also have a live demonstration of their new self-service kiosk at the International Association of Trampoline Parks (IATP) Conference & Trade Show, September 23-25, 2019, in New Orleans, Louisiana.

11 May 2019
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How Trampoline Parks Can Benefit from Digital Waivers

May 11, 2019

One of the biggest causes of clutter and disorganization is paper. Yes, you can be disorganized in the digital world, too, but it’s a lot harder.

GET IN THE NOW

When you need to track down a form, or update a customer’s information, you know you need to be working in the digital age. But, did you know that one of the best ways you can bring your trampoline park point of sale software into the future is with the implementation of digital waivers?

SEARCHABLE

First, it’s so much easier to find what you’re looking for when you can use the “search” function on your computer. Think of it as a fairy godmother, summoning the paperwork you need, right to your screen. With paper, you’re on your own. And your filing system may be great, but it will take up room.

REMINDERS

Your paper filing system isn’t smart, in any modern use of the word. It may be streamlined and alphabetized, but that’s about it. And, it won’t remind you when you need to get waivers re-signed. Digital waivers can allow you to be notified when it’s time to be updated, while papers just rest in their little manila folders.

CUSTOMER SERVICE

Not only do digital waivers make life easier for you and your trampoline park employees, they also make your customers so much happier. With technology, digital waivers can be linked to each customer, ensuring that every customer is covered. It also ensures that customers can check in, pay, and get to having fun even faster. And when your customers are having fun, you know they’re thinking about coming back already.

Do you need to update your trampoline park software?  Give us a call at 1 (888) 500-2618 to book a demo and learn all about what we can help you do.

12 Apr 2019
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Three Reasons You Need Email Marketing

April 12, 2019

As *super savvy business people* we like to keep up on what’s going on in the world. But, even more specifically, we know how important it is to understand how the world affects our business. When it comes to sales and marketing, so many things have changed in the last few years. Newspapers all over the country have shuttered, and social media has taken the place of how to get the word out. Even throughout the world, social media and the internet have created an almost-instantaneous way of connecting with people. But, even in just the last year or so, social media has been experiencing changes and growing pains. Instead of organic reach (where every fan could see your posts and your events) big companies are starting to utilize algorithms to select what people see. So, your fans may not see what you’re doing, like ever. How can you use this information to your advantage? Keep reading.

YOU OWN IT

Essentially, you own your email list. You can email your customers every day, or not for another six months. It’s all up to you. If you change your mind and want to use another email platform, you can transfer your email list to another service, no problem. Social media doesn’t work that way. You don’t own the platform, or even access to the people who follow you. Understanding that social media is something you’re borrowing is key. Use social, but don’t put all your eggs in one basket.

NO ALGORITHM

If you have a list of customers, you can reach them from now until forever. With social? Not so much. So many people experienced crashes in engagement when Facebook (and then Instagram) incorporated and updated algorithms that control what people see in their feeds. Even worse? It’s not always so easy to understand what the algorithm wants from you. Now you have to serve your clients AND a tight-lipped app. Taking the time to crack the algorithm can hurt your business while you’re figuring it out. And, those social media sites could literally disappear one day, leaving you with no way to reach your customers.

PEOPLE OPEN THEIR EMAILS

If someone gives you their email address, it means so much more than a social media follow. Consider what it would take to give a company a social media follow. Probably not much. But, you likely would weigh the decision to give out your email address a bit more heavily. So, not only are people more likely to see when you’re having a special or offering a sale, they’re actually more likely to WANT that content. You’re providing useful content and information for them, and they’re providing great feedback that you’re providing what they want. That’s a win-win in our business book.

If you want to learn more about how to make your trampoline park a success in 2019, we’re here to help. Get in touch with us today to schedule a demo.

05 Apr 2019
Blog Archives Permalink

Streamlined Party Booking

April 5, 2019

What differentiates good businesses from great businesses? Being able to anticipate clients’ needs. It gets harder and harder to impress clients, because expectations are rising. We expect flawless customer service, great packaging, and personality from the companies we buy from. And, when it comes to customer service, we want you to have all the best tools to wow your clients.

When your customers are looking to book a birthday party, they have their minds on a million different things. They have a guest list to confirm, food and drinks to order, scheduling conflicts to account for, and so much more. If things are too hard, you may lose customers halfway through the booking procedure, and they could change their mind entirely about where to host the party. Plus, many entertainment centers, like trampoline parks, ninja gyms, and indoor playgrounds, require safety waivers, which is just one more thing to do. So, the easier you make booking a birthday party for them, the better.

Watch our party booking video to see just how easy we make booking an event with our entertainment center software. We go over the entire process step-by-step. From choosing a date and time, checking availability, picking the party details, identifying the guest of honor, ordering food, booking the event room, choosing optional add-ons (like socks and wristbands), and taking a deposit. Our birthday party booking software makes it simple. It’s almost like our software does everything for you.

Check it out!

03 Apr 2019
Blog Archives Permalink

Online Booking – You Can’t Live Without It!

April 3, 2019

*File this under: Easy Peasy*

Americans are spending more and more time online than ever before: we shop, learn, and plan parties all online. We price-compare, fact-check, and dig into the Yelp reviews of various ramen restaurants around town before we head out for dinner.

It's safe to say that we love the convenience of staying at home and getting chores accomplished in our pajamas and we're definitely NOT tossing out our cell phones anytime soon. How can you use this information to help make your entertainment center a success? Team up with Active8 for family entertainment center software that helps your customers plan their outing right from home!

Keep reading for a few ways your customers can tap into your venue (via our cloud based software) at home.

Ticket Sales

It seems like a no-brainer, but we're still shocked by how many companies don't allow for purchases online. We make buying tickets to your family entertainment center super easy! Online from a mobile device, in-store at the check-in counter, or at one of our fully integrated self-service kiosks. And regardless of where your customers purchase their tickets you can rest assured that our single system software solution will be there to track capacity, help you avoid overbooking and duplicate purchases.

Party Booking

Looking to book a party? Our birthday party booking software is specifically designed to make booking large groups a breeze. Manage birthday parties and special events online and in store with our cloud based system. Build custom party packages that appeal to your customers, offer upgrades like additional pizza's, jump socks, and more with our integrated party software.

Waivers

The biggest hassle and time-waster in a trampoline park, climbing center, indoor playground or any venue that requires a waiver is getting in to have some fun. Even if your park allows for purchases online, chances are good that that's where the convenience ends. Your guests are wondering what's the point of buying tickets online when you still have to wait in line to hand in signed waivers? Our integrated waiver software allows parents to sign waivers online, at a kiosk, table side, or on their mobile device. Every waiver is searchable and is linked to the customer in our system, so your guests have a speedy check-in experience.

Family & Friend Management

We keep things simple, intuitive, and quick. We looked at how people enjoy entertainment centers with an active fun focus and tailored our software to their experience. When was the last time two ten-year olds just showed up at your park by themselves? It's probably pretty rare! So, it just made sense to group people together in who they come with. Families are linked together to keep everyone organized and happy.

Just remember this when it comes to your customers: the easier the better! Keep thinking about how to streamline processes for your customers.

Ready to get started? Book a demo of our all-in-one software today!

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Let's Connect!

We would love the opportunity to show you how our all-in-one point of sale system can help improve your business. Call or email to schedule a software demo today!

(888) 500-2618

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